De blokerede min konto uden grund

Kbetsports, jeg deltog i en gratis spins-kampagne, for det indsatte jeg 50 reais og foretog overførslen, jeg forsøgte at hæve flere gange, og det virkede ikke, efter det blokerede de min konto uden grund, og de reagerer ikke på mig enten via e-mail, whatsapp eller chat, jeg vil have mine penge!

Hello. Thank you for your post. As I can see we have not added this casino to our database for the review yet, so I will pass it to our data team ASAP.

May I ask if you have passed the verification process yet? How long ago have you asked for the withdrawal?

Usually we allow casinos 14 full days to verify players and to process the payment. Afterwards I would suggest you to file a complaint. It's of course free of charge and you can do so here.

If you need any further help, don't hesitate to ask. Will wait for your answer.

Jeg blev ikke informeret om, at jeg skulle tjekke kontoen for at hæve, problemet er, at de blokerede min konto uden grund, og de taler ikke til mig

Hi there. May I ask if you have any news from the casino? Something else comes to my mind, that you could also try to check the "spam" or "promotion" folder in your email, as sometimes the messages finish there even though we don't exactly understand why 🤷‍♀️. Some casinos actually block the players account and send an email with all the instructions for the player what to do, what documentation to send to the casino and so. So could you do that and let us know if you have anything new? Would that be possible? Will wait for your reply here 🙂.