Your experiences with gambling establishments in Malta

Hello. Casino Guru could not win over Most Bet Mafia regarding my money that they stole of 9675 euros And that Spelmynsighet does not hear from me?

any suggestions?

Hello, did you file a complaint with the authority as Peter recommended in your complaint that you had open with us ? Have you received any reply if you tried ? 🤔

Hej Jaro intet svar desværre her skærme trussel på de 3 jeg sendte??

From the screenshots I saw what you sent, so if you didn't get any reply from the authority, that's a pity. When did you send it ? How long are you waiting for a response ? 

Hej Jaro. Jeg sendte til denne e-mail certria@gaminglicences.com som jeg modtog fra din kollega Peter.

Så den 2. januar sendte jeg den første e-mail og de andre e-mails, jeg sendte den 6. januar og ingen svar ???

Frankly, some players have never received any response. I'm sorry to say that, but Curacao licenses are not what they used to be.

As far as I can say it takes at least a couple of months 🤷‍♂️

Hej Kære Radka, det var det sødeste og mest ærlige svar, jeg nogensinde har modtaget i mit liv.

Derfor mener jeg også, at Mostbet, som har taget pengene og er svineri, har en 9,5 i sine sikkerhedsvurderinger.?

Hi there.

I honestly can't tell whether you make fun of me. 🙂 So, I will take that as a positive response.

Since I was talking about the CURACAO GAMBLING LICENSE PROVIDER, this is hardly a piece of new information.

Anyway, its safety index is fully explained here 👈

Medium-sized casino

based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

Its user feedback is also quite good 👈

I understand you're frustrated because this casino couldn't resolve your complaint; frankly, others have quite different experiences, as it seems. So, unless this casino completely changes its approach toward players, I see your issue as an exception rather than a usual standard, as being said:

"due to conflicting evidence provided to us from both sides we’re not able to help further. "

I'm truly sorry.

Jeg ved ikke engang, hvad jeg skal sige mere, al energien forsvandt fra mig.

De fleste væddemål afviser også mine 3 væddemål, som jeg har på sort og hvid

Kun der er 3000 euro

En ting jeg undrer mig over?

MostBet afviser, at jeg har indbetalt penge, og at jeg vandt.

Jeg mener disse 3 indbetalinger, som jeg har foretaget gennem betalingstjenesten, så kan du kontakte dem og spørge om beviserne for, at mostbet har modtaget pengene?

Nu fandt jeg deres partnere i Nigeria og skrev sådan her

I'm sorry to say that, but it is not my place to reopen complaints or act on behalf of members of your Complaint Team. If you need additional help, please ask for the complaint to be reopened.

It should be easy; there is a special button for that.

I can't assist you with that.

Did I understand correctly that you somehow tracked down a potential recipient?

If so, how did you manage to do that? My point is, how do you know these guys can confirm the transfer?

Hej Radka, jeg kender CV-knappen. Lige nu er det ikke muligt at vente på svar fra myndighedens afgørelse?

Angående transaktioner har jeg lige googlet og fundet Mostbet samarbejde med de firmaer som overførslerne foregår imellem??

Hi! Ok, that's great, don't hesitate to use it if you need to. 🙏

Of course, you can wait for the authority, but keep in mind that it might take a great deal of time if we ever receive a response. Speaking of which, may I know when you contacted Certria's email, please?

At least a month ago or so, I guess. 🤔

So, if you come across anything you'd like to add to your complaint here at Casino Gruru, you are welcome to do so.

Hej kære Radka i dette mørke er du lyset.

Ja, for præcis 1 måned siden sendte jeg den til Certrias mail.

Radka, jeg undrer mig over, hvorfor Mostbet ikke returnerer indløsningspengene til mig i halvdelen, hvilket er over 3000 euro, og beholder det overskud, jeg vandt?

You are far too kind; I'm flattered!

Let's just hope there will be some response from the authority at all.

I'd say, the casino feels they don't have to pay until the authority say they must. But this is just my opinion.

It would be fair to add, that even our Team could not distinguish which party was correct. Wouldn't you say this may be the reason why the casino doesn't want to pay anything?

From my side, it's a solid reason. 🤷‍♀️ I'm sorry for that.

Radka Jeg er glad for at høre, at du er smigret.

https://se.casino.guru/mostbet-casino-spelarens-konto-ar-fryst-med-olosta

Jeg vil have dig til at se på det link, jeg sendte.

Jeg reagerede lidt på at du svarede nonchalant når du siger det . Jeg citerer dig nu? (Det ville være rimeligt at tilføje, at selv vores team ikke kunne se, hvilken part der var korrekt).

Radka Jeg vandt 15000 euro, da jeg var nede på 9675 euro, så frøs Mostbet min konto.

6. november 2023.

7. november åbnede de kontoen uden penge på saldoen??

Heldigvis lykkedes det mig at tage et billede af spillet og balancen og alt muligt andet?

Jeg mener, hvordan mener du. Svært at sige, hvem der lyver. Mostbet er tyve og 3000 euro indskud, jeg satte ind er også væk alt er væk???

As it concerns your complaint, I saw that Peter said that he has conflicting evidence and therefore it is difficult to decide who is 100% right in this case. 

However, since we are trying to help, he recommended filing a complaint with the regulator, which I strongly believe will be fair and therefore all your evidence that you have and that you have sent here will certainly be useful to them. I hope you will get an answer as soon as possible and we will know more about the case and hopefully you will get your money. 

Be sure to update when you hear something.

I will keep my fingers crossed for you. 🤞