I see. So according to the casino, your VIP level was reduced automatically based on your activity over the last 90 days.
I understand that casinos may have different withdrawal limits depending on VIP status, but your remaining balance should still be accessible under the applicable withdrawal rules. The casino should also clearly explain when you'll be able to request another withdrawal.
Did they tell you whether your withdrawal limit will reset after a certain period, or are you currently unable to withdraw anything at all with no indication of when that might change?
Since you've been experiencing repeated withdrawal problems and aren't getting any useful responses from support, I still think submitting a complaint with us would be the right next step.
I hope we can help clarify the situation, especially regarding the €6,000 you still have in your account.
