Divaspin online hjemmeside (side 2)

Hello!

I just hope it won't take long this time. If I may be honest, even the best explanation feels a bit dumb if the issue persists longer than is bearable. 🙂

Thank you for staying here with us; I'm looking forward to seeing a positive update soon. And if not, a complaint about delayed payment can do the trick, I hope.

I also sent it to the casino's customer service and they transferred the amount 🙂

👏👌✌️ Oh wow, that's great news! Thanks for sharing it here and congratulations for that. Enjoy your winnings!

Thank you very much 😘

Farvel,

I en uge nu har jeg også haft det problem med Divaspin, at de ikke udbetaler min hævning og bliver ved med at finde på undskyldninger!!!

Og så siger en medarbejder i en e-mail, at den allerede er blevet behandlet, og at der ikke er noget at bekymre sig om, og stadig ingenting. Jeg ved, at man skal vente op til 14 dage, men jeg ville åbne en problemformulering nu!

Jeg gemte alle e-mailsene som bevis!

Jeg håber du kan hjælpe mig så?

You have to take a photo so that the account verification is not required and they can pay. I did that. Profile, verification and if it says this then you don't have to verify.

You can submit your complaint at any time; actually, it is just that our team is unable to intervene before the 14 days, you know.

Please update us on Monday about the situation, alright?

Anytime. Let's hope your next withdrawals will be without any issues. In some casinos the first few can be quite painful. 🙂

Good day! Now Mr Bet casino is waiting. On June 3rd I requested a withdrawal of 200,000 forints and on June 6th I requested a withdrawal of 1,000,000 forints. They checked my profile two months ago, everything was fine, and now they are asking again. I send the certificates and they always reject them saying they are not good, so I send what they ask for 🙄

Oh no...problems again?

Well, would you say that the support clearly explained how the proper document should look? I mean, at least to me it sounds more helpful than letting players try by pointing out the possible errors after each try...

If I'm not mistaken, you're once again waiting for the review to be completed. Is that correct, please?

Luckily, this is the last time. 🙏

Jeg har problemer med udbetalinger, de første 4.000 uden problemer, nu begynder de at undskylde sig og sige, at tjenesten midlertidigt er nede, og i mellemtiden har jeg ikke engang været i stand til at kontakte den VIP-manager, der er tildelt mig, i en uge.

Hi, so you can't access the casino, or does the service seem to be down—do they mean that only withdrawals aren't possible? Did you ask them how long this is expected to last? I'd give them some time to sort it out, since they've paid you so far. 

Ja, og så blev situationen løst. Nu hævede jeg 1500 euro, som siden viser som behandlet, men pengene er aldrig kommet ind på min bankkonto. Der er gået 3 dage. Jeg sender e-mails hele tiden, men ingen svarer.

If you made the withdrawals three days ago and they’ve already been processed, I would wait for now. I hope you’ll be able to access your money soon. If nothing happens over the next few days, definitely let me know.

Ja, men jeg er stadig bekymret, fordi alle de andre gange, så snart bekræftelsesmailen på den behandlede udbetaling ankom, ankom pengene også. Det er første gang, at der allerede er gået 4 dage.

Sure, I understand. I’d feel more at ease about the situation since you’ve received your money from them before. The casino may simply be experiencing a delay and your withdrawal could be in a queue. Alternatively, the casino might use a third-party payment provider, and they could be experiencing some delays as well. It’s also possible that the payment method you chose isn’t the fastest one.

I’d wait for now and see how things develop. We’ll still be here if you need any help.🙂