3 år siden
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oh, I see now.
Well, all complaints were closed as resolved and more importantly are all quite old. No complaint closed as unresolved and no complaint submitted this year, I say it's quite good for the casino of o big brand.

Let's just say that its license could be better and this casino suffers the side effect from the rest of the group.
Feel free to read more here:
https://casino.guru/Dreams-Casino-review#tab=js-tab-detail-homepage
Just signed up with dreams casino. Got a bonus chip as a welcome bonus. Won $98 and they wont answer me or accept my verification docs to withdraw anything. Seriously dont understand why these people will let a few bucks stand in the way of them making 100 times this amount in the long run. Why bother?
I do not have an answer as well. 🤔
Any chance that the wagering has not been fulfilled, so the support is not "interested" in the KYC just yet?
Honestly, without a proper explanation from the casino, we can only speculate, but I agree that a lack of support and communication is not the best approach, especially when new casinos rising up each day...
Hi Radka, I just joined Dreams Casino, sort of. When I tried signing up it said I already have an account. It turns out they use the inclave platform for signups, and I had signed up with Lucky Legends using the inclave platform a while back. I guess my question is, will this casino consider that an "opening multiple accounts" issue? I also got to see my player class on dreams casino "advanced skilled player." I found the whole thing weird.
Hello!
I don't think it is the case it's not considered as "multiple account' T&C breach as it is using only information from inclave registering platform. We can think about inclave as multi-registering platform that can be used by casinos to just easily "register" you in. If this is your first time visiting the website under your inclave account it should be all fine as from technical view and logical it shouldn't really matter and inclave is not considered as casino just provider.
However just to be sure I would check with casino's support team but again this is my best guess.
If you decide to contact them please do let us know how it really is. Thank you!
Inclave actually has a site. I find it convenient as I can just click on my particular Casino right from there and it logs me and everything. I actually like the Inclave "app" check it out. Youd be surprised how handy it really is especially if you play these family of Casinos.
I wouldn't say so, to tell you the truth. It is not unusual that you need to deposit some money to get verified. Usually, it is whenever there is a no-deposit bonus and players need to deposit a minimum amount. It is called a verification deposit.
What kind of tournament was it, if you don't mind?
Hi
Please update your details for their no deposit free chip bonus coupons regarding the countries that is restricted from using the no deposit bonus
South Africa is a restricted country and is not allowed to withdraw using the no deposit free chip bonus coupon
I just finished the play through requiments
They will allow you to use the coupon likely I didn't make a deposit
Hi, can you tell me which casino this is? Am I understanding correctly that you submitted documents for verification and now you can't access the casino and have been blocked?
If so, please file a complaint using this link.
Our team will look into it and see what can be done.
So, does it mean that your account is blocked, as Jaro indicated?
Did you get any information from the casino regarding the situation, please?
Please check your email and let us know if you have any updates.
Kontoen er ikke blokeret, efter et par dage ville casinoet slet ikke åbne, en dag genåbnede det, jeg talte med dem, de fortalte mig, at det ville være løst inden for 24 timer, men det blev lukket igen, og de sender mig tilbud hver dag, jeg forstår ingenting.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.