Hej alle sammen
Jeg registrerede mig hos Dudespin sidste år. Desværre faldt jeg hurtigt tilbage i mine gamle vaner. Den 15. december 2025 anmodede jeg om selvudelukkelse og har prøvet flere gange siden. Jeg har aldrig fået svar, og min konto er stadig åben, og jeg har tabt flere tusinde euro. Jeg har allerede indgivet en klage her, men selv Casino Guru ser ud til ikke at kunne få kontakt. Jeg har spillet casinospil i mange år, men i dette tilfælde kan jeg simpelthen ikke give slip. Måske har nogen nogle råd til, hvordan jeg skal komme videre.
Hello, I'm sorry to hear that... How about you try a less convenient and common step? It does not always work, but given the circumstances, I understand it is necessary to do something.
If you registered your casino account using email, you are able to let go now. I would ask someone close, a friend or family member, to change your casino password and then to close the mailbox. That could prevent you from accessing the site if there are any 2FA steps involved. It could be worth erasing the master key for the app verification.
Another option is to create a new email address, change it to the registration email in the casino, and then try to reset the password and close the newly created email.
I understand it may sound sloppy, but if the casino is not willing to help, I see no other possibilities that would work in the long term. Maybe someone else will come up with a better suggestion.
