Dudespin Casino – generel debat (side 2)

Hello, I'm sorry to hear that... How about you try a less convenient and common step? It does not always work, but given the circumstances, I understand it is necessary to do something.

If you registered your casino account using email, you are able to let go now. I would ask someone close, a friend or family member, to change your casino password and then to close the mailbox. That could prevent you from accessing the site if there are any 2FA steps involved. It could be worth erasing the master key for the app verification.

Another option is to create a new email address, change it to the registration email in the casino, and then try to reset the password and close the newly created email.

I understand it may sound sloppy, but if the casino is not willing to help, I see no other possibilities that would work in the long term. Maybe someone else will come up with a better suggestion.

Okay, tak på forhånd, det ville helt sikkert være en mulighed i en nødsituation. Jeg er dog også bekymret over de beløb, jeg har indbetalt, siden jeg først anmodede om selvudelukkelse! Hvis jeg forstår det korrekt, har jeg ret til en refusion; en casinomedarbejder bekræftede, at mine beskeder blev modtaget. Ikke desto mindre har der ikke været noget svar. Jeg fik besked på at være tålmodig, da hele processen tager tid. Men det er allerede tre måneder siden.

Surely, when any player follows the responsible gambling instructions cited in the terms to see his account closed due to gambling addiction, the casino should act within a reasonable amount of time or at least try to block further deposits until the account is fully closed.

However, this casino ignored both your request and your complaint regarding this; let's call it a failure. Moreover, this particular casino is not licensed at all, as far as I could find out. There is no authority to whom you could present your claim for refunds.

I'm sorry to say that.

"Kære Casino Guru-mægler:"

Jeg kontakter jer igen for at rapportere alvoren af ​​min situation med Dudespin. Fra i dag, mandag den 16. marts, er situationen eskaleret i negativ retning:

1. €3.500 tilbageholdelse: Casinoet fortsætter med at tilbageholde min saldo. Jeg har allerede anmodet om to udbetalinger på €500 (en med kort og en via bankoverførsel for at lette processen), men begge forbliver i status 'Afventer' uden berettiget grund.

2. Support blokeret: Som gengældelse for mine klager har casinoet BLOKERET min adgang til livechat. Jeg kan ikke kontakte dem for at løse tekniske problemer eller betalingsproblemer.

3. Manglende svar: Jeg har sendt flere e-mails til support- og finansafdelingen, og efter at have modtaget en falsk betalingsbekræftelse sidste fredag, er de nu helt tavse.

4. Finansiel nødsituation: Jeg har informeret casinoet om, at jeg har brug for disse midler til uundgåelige personlige betalinger i denne uge, og deres reaktion har været total uvidenhed og blokering af min brugerkonto for support.

Jeg anmoder formelt Casino Guru om at kontakte mig via mit direkte link på Dudespin. Casinoet overtræder sine egne udbetalingsbetingelser og opfører sig krænkende ved at afbryde mine kommunikationskanaler. Jeg vil ikke længere acceptere forsinkelser eller undskyldninger om eksterne udbydere, når blokering af chatten er en manuel beslutning fra jeres team.

Hello, do not worry, your complaint is here 👈👈

I suggest you pay attention to the response you got. To me, it seems you keep making statements regardless of what Karla explains to you there. This works very well. It would be very helpful if you at least once mentioned the dates when your withdrawal requests were submitted - in the complaint.

Kindly follow the instructions and if you want to talk here on the forum, please consider using direct speech.

Thank you.

Hi I had a big win 11 days before and dudespin don’t approve my papers . I know they do that to spend the money in it

What exactly is the reason for not accepting your documents, please? Did you get in touch with them to find out?

Casinoet er et fupnummer ... det udbetaler små gevinster og holder på større gevinster i ugevis.

Jeg har nu læst flere indlæg, der angiver, at betalinger ikke bliver foretaget i ugevis og nogle gange måneder.

Jeg havde selv en saldo på €2500, hvoraf 3 x €500 var i udbetalinger, og selv efter 12 dage er ingen af ​​disse udbetalinger blevet behandlet.

I livechatten får du altid de samme kopierede svar om angiveligt tekniske problemer, prioritering og et højt udbetalingsvolumen. De venter simpelthen, indtil du spiller dine penge væk igen.

Det er et komplet svindelnummer. Spil ikke der under nogen omstændigheder!

Oh, that sounds pretty unpromising. Thanks for sharing that with us. Also, the complaint will show more about how this casino handles disputes, and I hope it won't take longer than necessary to obtain all the money involved.

Dudespin er et fupnummer, spil det aldrig! Det beder ikke om ID eller noget, der er ingen kontrol eller licens, det er et kæmpe fupnummer! Når du vinder, giver de dig ikke pengene!

De er svindlere, vi er nødt til at anmelde dem!!

Hi, hmm, as far as the ID goes, I don't really understand it—why would the casino ask for it?

As for the money, do you have an active withdrawal there, and the casino hasn't paid you yet?

Hej, jeg har et problem. Dudespin udbetaler mig ikke mine gevinster i den 3. uge. Hvad skal jeg gøre i denne situation?

Well, the first thing I’d recommend is to open the complaint but you’ve already filed, since it’s currently under review.

But what I’d also like to know is whether they had a reason for this and if they told you anything.

Did you find out why it’s taking them so long? 

Hej, de svarer, at der udføres verifikation, og henviser til de regler, hvor de reserverer enhver tid til verifikation.

Okay, so you’ve been going through verification for three weeks now? What hasn’t the casino accepted yet? Did you send them all the documents? I don’t think verification should take longer than two weeks, as long as there weren’t any issues with the documents. 

Dokumenterne er sandsynligvis ok, betalingen blev opdelt i 3 rater, og jeg modtog den første, mens resten stadig verificeres.

Dokumenterne er sandsynligvis okay, de bad mig ikke om at sende nogen, én betaling fra denne gevinst blev udbetalt til mig, men de næste to blev ikke, jeg har problemer med at skrive og oversætte i denne chat.

This casino is untrusted especially with withdrawals it takes weeks maybe months to even process a 750cad withrawal. I have 3 pending withdrawals and used a couple of withdrawal metod which is interac and visa card, and for weeks now it hasn’t been sent out yet. They rejected my first try of withdrawal via visa card which is also I used to deposit in the casino. I don’t what taking them so long to sent out winnings. But with the way they handling it gives negative reviews to them. I also would like to mention that I still got 5,300cad left on my casino balance that I also would like to withdraw and also would like to add that my 3 pending withdrawals are amounting to to 2250cad as that is their limit for now as a new player. Hope fully Casino Guru can help us process our winnings.

Did you have any vip host reach out to you all regarding your win or offering bonuses?

None at all, been contacting help service but looks like its just only been copy and paste replies over and over again.