Dudespin Casino – generel debat (side 9)

Hello, I understand that it's frustrating, but complaints, at least the initial part, take approximately a week. So, I suggest you remain patient. In my opinion, it's best to know that right from the start. It's not like your complaint has not been processed either; it means the standard process in a situation where more than 12000 complaints are currently ongoing. I suggest you keep an eye on the timer; there you can see how much time is left. I'm not saying this to shock you, but to let you know that this is normal. Too many people seek free support, and we aim to provide it.

Could be better, but based on the other player's experience, it could have been much worse too.

I'm certainly glad you have the money.

I’m still undecided about of this casino. The selection of games is simply huge, and the website looks quite ‘okay’, but there are two things I can’t help but notice: the lack of a licence, the strict withdrawal limits, and the many negative reviews regarding payments...

I think I get what you are saying. Many times in the past, delays and insufficient information surrounding processes have somewhat spoiled the positive feelings that come from gaining valuable winnings. That's basically the core of most of the threads on this forum. On the other hand, based on the complaints resolved, the casino is capable of paying and has been acting within its rules. Not sure whether it helps, though. 🙂

God aften,

Jeg har været medlem af Dudespin.de i flere måneder nu.

Siden har været blokeret eller utilgængelig siden i går aftes. Jeg havde dog indbetalt 20 € på forhånd. Jeg ville sætte pris på enhver hjælp eller råd om, hvad jeg kan gøre. Vedhæftet er, hvad siden viser, når jeg forsøger at få adgang til casinoet.

Med venlig hilsen

Hey, I would send an email to the casino, as I suspect the issue is not on their end. It could be local gambling content restrictions; usually bigger international internet providers aim to block such content in regulated countries. Germany is one of the most regulated regions when it comes to gambling and this casino is not under the GGL, as far as I can see. The casino might not know this occurred. I'm not saying this is the exact explanation, yet I saw that in the past.

How does it sound to you?

Jeg råder kraftigt alle til at holde sig fra det. Jeg vandt €30.000 i december, lige før jul, med en indbetaling på €50. Behandlingen tog så utrolig lang tid, at jeg til sidst ikke kunne holde det ud længere og spillede pengene væk. Kun €1.500 af de tre udbetalinger, der var under behandling, blev udbetalt efter 45 dage – umiddelbart efter jeg havde tabt hele beløbet. De €30.000 var et livsændrende beløb. Jeg bliver stadig trist, når jeg tænker på det!

Det er bedre at spille på dedikerede kryptocasinoer eller casinoer, du kan stole på, som Platincasino eller et af Dama- og Hollycorn-casinoerne. Stol på mig. Du kan genkende ethvert casino af det mærke, så snart du registrerer dig. Bare lad være. For gevinster op til €1.000 udbetales disse sider relativt hurtigt, inden for op til 7 dage. Men alt over det tilbageholdes svigagtigt! Hvordan sådanne sider overhovedet får lov til at være online, forbliver et mysterium for mig. Nå, men jeg har accepteret, at de €30.000 er væk.

Derudover har jeg 33.000 bowlingpoint fra det hele. Jeg kunne bytte dem til €900 i bonuspenge. Men som du kan forestille dig, er jeg blokeret fra at veksle disse point! Tro mig; det er det største fupnummer! Trist, virkelig trist.

Oh, it's truly a shame the complaint request could not have been done much sooner. Currently, I can only thank you for sharing and I appreciate your efforts and I'm sorry for your loss. I imagine it must have felt very unfair.

After many attempts , they put the money in the account after I showed them bank statements as proof.

But the casino itself , is no good ,

Especially with a first such impression.

So in the end, I’d say it was actually quite simple, since this was apparently the only thing that needed to be done. And it seems the casino has received the money as well, since it was credited to your player account.

Of course, I understand that this may not be a pleasant situation for you, and it’s entirely up to you whether you decide to stay or not once you’ve used up the deposit or, hopefully, managed to withdraw some money.

There was no withdrawal in the end as their slots played poorly and account was closed rated the casino 3 out of 10 , took 20 days to clear this situation , very bad support also , wouldn't recommend this casino Dudespins to anyone

Noted and thank you again!

Hej, jeg hævede €1500 for to uger siden. €500 ankom med det samme, og siden da har jeg ventet på de resterende €1000. Hvad kan jeg gøre?

Has the casino explained why you have already been waiting two weeks for the remaining €1,000?

I can see that the first €500 arrived immediately, which is a positive sign, as the casino has at least processed part of your withdrawal. However, it would be useful to know why the rest is taking so much longer.

We normally allow casinos up to 14 days to process a player’s withdrawal. Since you have now reached that timeframe, you can submit a complaint with us and our team will try to help.

Please let me know whether the casino has provided any explanation for the delay.

Forsinkelse på grund af høj trafik; den samme AI-respons som altid.

That sounds like a fairly standard response from the casino. As I mentioned, I would now submit a complaint with us. After that, you will need to remain patient while our team reviews the case and tries to help.

Still, I sincerely hope the casino sends your money before our team needs to intervene, especially since you have already been waiting for two weeks.

What I find unusual is that the first €500 arrived almost immediately, while you have been waiting so long for the remaining €1,000. It is possible that the delay may tempt you to cancel the withdrawals and play with the money again, so please avoid doing that. Leave the funds untouched and do not cancel your withdrawal requests.

Since the first payment arrived successfully, I hope the remaining withdrawals will also be processed. Unfortunately, I cannot tell you exactly when that will happen.

Mange tak, det er virkelig pænt af dig at tage dig af dette.

You are welcome.

I believe everything will have happy ending. 🍀🤞

Dudespin har normalt gode ugentlige kampagner, men vær forsigtig med indsatsgrænserne, mens bonussen er aktiv. Jeg har set nogle spillere have problemer med at hæve, hvis de utilsigtet overskrider det maksimalt tilladte beløb.