Dudespin Casino – generel debat (side 9)

Hello, I understand that it's frustrating, but complaints, at least the initial part, take approximately a week. So, I suggest you remain patient. In my opinion, it's best to know that right from the start. It's not like your complaint has not been processed either; it means the standard process in a situation where more than 12000 complaints are currently ongoing. I suggest you keep an eye on the timer; there you can see how much time is left. I'm not saying this to shock you, but to let you know that this is normal. Too many people seek free support, and we aim to provide it.

Could be better, but based on the other player's experience, it could have been much worse too.

I'm certainly glad you have the money.

I’m still undecided about of this casino. The selection of games is simply huge, and the website looks quite ‘okay’, but there are two things I can’t help but notice: the lack of a licence, the strict withdrawal limits, and the many negative reviews regarding payments...

I think I get what you are saying. Many times in the past, delays and insufficient information surrounding processes have somewhat spoiled the positive feelings that come from gaining valuable winnings. That's basically the core of most of the threads on this forum. On the other hand, based on the complaints resolved, the casino is capable of paying and has been acting within its rules. Not sure whether it helps, though. 🙂

God aften,

Jeg har været medlem af Dudespin.de i flere måneder nu.

Siden har været blokeret eller utilgængelig siden i går aftes. Jeg havde dog indbetalt 20 € på forhånd. Jeg ville sætte pris på enhver hjælp eller råd om, hvad jeg kan gøre. Vedhæftet er, hvad siden viser, når jeg forsøger at få adgang til casinoet.

Med venlig hilsen

Hey, I would send an email to the casino, as I suspect the issue is not on their end. It could be local gambling content restrictions; usually bigger international internet providers aim to block such content in regulated countries. Germany is one of the most regulated regions when it comes to gambling and this casino is not under the GGL, as far as I can see. The casino might not know this occurred. I'm not saying this is the exact explanation, yet I saw that in the past.

How does it sound to you?

Jeg råder kraftigt alle til at holde sig fra det. Jeg vandt €30.000 i december, lige før jul, med en indbetaling på €50. Behandlingen tog så utrolig lang tid, at jeg til sidst ikke kunne holde det ud længere og spillede pengene væk. Kun €1.500 af de tre udbetalinger, der var under behandling, blev udbetalt efter 45 dage – umiddelbart efter jeg havde tabt hele beløbet. De €30.000 var et livsændrende beløb. Jeg bliver stadig trist, når jeg tænker på det!

Det er bedre at spille på dedikerede kryptocasinoer eller casinoer, du kan stole på, som Platincasino eller et af Dama- og Hollycorn-casinoerne. Stol på mig. Du kan genkende ethvert casino af det mærke, så snart du registrerer dig. Bare lad være. For gevinster op til €1.000 udbetales disse sider relativt hurtigt, inden for op til 7 dage. Men alt over det tilbageholdes svigagtigt! Hvordan sådanne sider overhovedet får lov til at være online, forbliver et mysterium for mig. Nå, men jeg har accepteret, at de €30.000 er væk.

Derudover har jeg 33.000 bowlingpoint fra det hele. Jeg kunne bytte dem til €900 i bonuspenge. Men som du kan forestille dig, er jeg blokeret fra at veksle disse point! Tro mig; det er det største fupnummer! Trist, virkelig trist.

Oh, it's truly a shame the complaint request could not have been done much sooner. Currently, I can only thank you for sharing and I appreciate your efforts and I'm sorry for your loss. I imagine it must have felt very unfair.

After many attempts , they put the money in the account after I showed them bank statements as proof.

But the casino itself , is no good ,

Especially with a first such impression.

So in the end, I’d say it was actually quite simple, since this was apparently the only thing that needed to be done. And it seems the casino has received the money as well, since it was credited to your player account.

Of course, I understand that this may not be a pleasant situation for you, and it’s entirely up to you whether you decide to stay or not once you’ve used up the deposit or, hopefully, managed to withdraw some money.

There was no withdrawal in the end as their slots played poorly and account was closed rated the casino 3 out of 10 , took 20 days to clear this situation , very bad support also , wouldn't recommend this casino Dudespins to anyone

Noted and thank you again!