Empire.io Casino – generel debat

Hvis du vil diskutere noget i relation til Empire.io Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg indsatte €50 og modtog 100 gratis spins. Fra disse gratis spins havde jeg vundet 30 euro. så var de penge pludselig væk. Kundeservice krediterede mig derefter med yderligere 100 gratis spins. Jeg vandt 17 euro, og de var væk. Kundeservice sagde, at de ville videresende det til den relevante afdeling. Jeg indsatte så igen og modtog 100 gratis spins igen. Endnu en bonus på 50 euro. Begge kunne ikke aktiveres. Efter endnu en indbetaling det samme spil. Jeg har nu 200 gratis spins og 86 euro bonus. Begge kan ikke aktiveres. kundeservicen giver altid kun standardsvar, at de videresender det til den ansvarlige afdeling. Jeg skrev derefter til dem for at betale mig mine indsatser tilbage, og så kan de beholde deres bonusser. Altid det samme svar. Jeg burde være tålmodig. De gav det videre.

Hi, I'm sorry you're in this situation. I see that support just wrote back to you to say that they have referred it to the appropriate department, which should sort it out. It seems strange to me, but until the casino gives a reasonable explanation, we can only guess what's going on. 

If support does not respond, you can file a complaint with us and we will try to help you with your situation. 

Could you please update us on how your situation is progressing? I think it would also help the players if they could read about your experience at this casino. 

For now, I wish you the best of luck and hope that the situation will be resolved and you will not have any further problems with the casino.

I was considering trying out this casino but I was concerned about the max win per spin referred to on Casino.Guru.

However, I sent Empire.io an email regarding this, and now I am not sure this limit still applies. Below is the email exchange between myself and Empire.io.

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Me:

Hi, I came across your casino website on Casino.Guru.

https://casino.guru/empire-io-casino-review

I would like to join your casino but there is a term stated in the above link which reads as follows:

"Empire.io Casino has a win limit of 1,000,000 ₮ per spin (game round). If you win more, you will not get the money exceeding the limit."

I just wanted to know if this rule still applies or if you have since removed or amended it, as it may affect my decision on whether to join.

I look forward to hearing from you.

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Empire.io:

Hello , Thank you for your message.

Please check our terms and conditions for this request.

https://empire.io/help-center/help-terms-and-conditions/empire-terms-and-conditions-of-use-of-services-of-the-company

10.10. The maximum win amount for the Live Crash game (by OneTouch) is capped at 1.000.000 USDT (one million USDT) or equivalent amount in other currencies.

Kind Regards,

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Hello there and thank you for your concern. I have already informed our data team about it, and as the rule is just about the Live Crash game, not a general rule in the casino, the reason for the warning you are concerned about has vanished we believe. Thus, it was removed completely.

So thank you very much for the update 👌. Also if you have any other observation in the future, please let us know. Did you know that you can easily do it by scrolling down on the page, where you will find the right person to contact 😉?

Let us know how did you go with the game as well 🙂.

I was going to deposit and play here. I checked all the games and the RTP is all on the lowest setting.

Sadly for them, I will not be depositing. There is no reason for an online casino to be on low RTP models

God eftermiddag, jeg har lavet to indbetalinger på 2200 hver, og nu beder de mig om at indbetale yderligere 2734, så jeg kan modtage mine gevinster! Er det sådan, det skal være?

Og også casinoets officielle hjemmeside, måske er det svindel (((

Hmm, what games did you notice this on, were they different providers or just some specific ones?

What RTP do they have on slots?

Hi, did the casino also tell you why you have to make such a deposit? It seems to me that it's not the least, because often casinos only ask for a minimum deposit to verify the payment method. 

Did they tell you that they won't pay you money without that?