Er Alawin Casino pålideligt?

Hej, har nogen erfaring med Alawin Casino? Hvis ja, kan I hjælpe mig? Jeg har haft en udbetaling, der afventer verifikation i to dage. Jeg har læst Trust Pilot, og den har en god vurdering, men anmeldelserne er blandede. Jeg har allerede haft en dårlig oplevelse med en anden side.

Jeg vil gerne vide, om dette er en svindelside, om det er normalt, at de tager så lang tid om at bekræfte en betaling, og om jeg skal vente eller kontakte nogen. Hjælp venligst.

Hi, I don't think waiting two days for a withdrawal is anything terrible, to be honest, it's pretty standard. Did you have to send the casino any documents?

We give casinos 14 days, so if nothing changes, feel free to let us know and we'll try to help you. But for now, I wouldn't worry.

Agreed? 

Hej alle sammen,

Jeg har ventet på min udbetaling fra Alawin i 12 dage. Den bliver ved med at sige, at min transaktion bliver gennemgået. De første par udbetalinger gik glat. Men da jeg ikke har været medlem i særlig lang tid, kan jeg kun anmode om en lille udbetaling (500 euro) hver dag.

Hvor længe skal jeg vente, og hvad skal jeg gøre? De annoncerer en leveringstid på 3 til 5 hverdage.

Hilsen Felix

Hi, we’re giving the casino 14 days, and if that time passes, I’ll file a complaint. Did they tell you anything else besides the fact that your withdrawal is being reviewed? 

Der var angiveligt problemer med den finansielle tjenesteudbyder.

De to første udbetalinger gik glat.

De nuværende tre er, som nævnt, ikke blevet behandlet endnu. De AI-genererede beskeder bliver ved med at undskylde. Det bliver gennemgået af finansafdelingen.

If they're having technical issues with the payment section, I'd probably be a little patient and check in from time to time to see if they've resolved it yet. Or ask if they're having technical issues with a specific payment method or in general.

If the time I mentioned earlier has passed, please let us know, and we'll try to help you.

Hej, den første udbetaling tager nu 17 dage. De to andre tager 15 og 16 dage.

Hvad skal jeg gøre nu? Jeg bliver ved med at få at vide, at sagen behandles med høj prioritet. Det er stort set den samme besked hver dag.

Hilsen Felix

That's too bad.

For now, all we can do is wait for our team. We'll contact the casino if things continue this way with your complaint. So that's probably the most sensible course of action.🙂

Så venter jeg en uge mere og vender tilbage til dig. Så kontakter du casinoet?

Hello, exactly. If the casino doesn't pay within the timeframe, as Jaro said, we will activate the complaint and ask the casino to provide their explanation or clarification. I personally hope the money comes much sooner, of course. 🤞

Som sagt, er det i dag dag 18. De annoncerer, at de udbetaler inden for 3 til 5 hverdage.

Det skete ikke. Casinoets svar var altid de samme.

hilsen

Sadly, I’m starting to see more and more often that casinos always give a timeframe and then don’t stick to it. To be honest, I’d rather they didn’t give one at all. Because if a player doesn’t have to verify their identity, everything on their end is in order, and the casino says it takes 3–5 days to withdraw funds but the player ends up waiting 3 weeks, that’s not fair in my book.

Okay, så hvad sker der nu?

Hvordan skal jeg opføre mig, hvordan opfører du dig?

Well, the only thing you can do, and what I would do too, is wait to see how the complaint progresses. If the casino isn’t taking any action, it’s probably pointless to keep contacting them nonstop. But I definitely wouldn’t give up, and I’d fight for what’s rightfully mine until the very end, even if it takes who knows how long. 🤷‍♂️

Pengene er ankommet, sagen er afsluttet.

Mange tak til jer alle for jeres støtte

Congratulations! Enjoy them and use them for something you've wanted to do for a long time.

Have a nice day.🙂

Hej! Jeg har et spørgsmål: Jeg har ventet på min udbetaling i tre dage, og jeg spekulerer på, om casinoet er blevet bekræftet som svindel. Tak for dine svar, med venlig hilsen.

Hello, I checked our system and the casino isn't flagged as a scam. I also looked at the complaints, and so far there aren't any unresolved ones, though there aren't many to begin with. The safety index isn't great, I'd say, but it's somewhere in the middle.

If you're waiting for a withdrawal and it's only been a few days, I'd try to be patient. We give casinos 14 days, and if they don’t pay you, we’d try to help you if you’re interested.

Anyway, do you just have to wait? Did the casino ask you for any documents? Is this your first withdrawal from this casino?

Hej. Jeg hævede penge for første gang, og der blev ikke anmodet om nogen dokumenter. Jeg foretog overførslen fra mit bankkort. Kan I hjælpe mig, hvis pengene ikke er blevet overført? Mange tak.