Er Alawin Casino pålideligt? (side 2)

Hello, of course we will help, and since there is no obvious obstacle, no verification, and no missing documents, the casino must first have a chance to pay you. I imagine it's not convenient and your mind is racing, but please try to stay calm and keep us posted. If the casino misses the 14 day time frame, we will be ready to step in.

Hej! Har de udbetalt dine gevinster til dig?

Hej! Har nogen problemer med udbetalinger hos Alwin Casino? Jeg har kontaktet e-mail- og spillersupport, men alle svarene kommer fra en kunstig intelligens.

Hej! Pengene er ankommet! Tak for alt!

Great, see? Sometimes you just have to wait a little and not be afraid or jump to negative conclusions right away.

I'm glad you have your money; enjoy it.😉

Jeg indbetalte omkring €800 den 16., og jeg var heldig nok til at hæve €500 den 17., yderligere €500 den 18. og €409 den 19.

Da chatten ikke virker, skrev jeg via e-mail, og de fortalte mig, at det tager 3 hverdage, så i dag skal jeg modtage de første €500 og i morgen yderligere €500 ifølge casinoets vilkår og betingelser, men jeg har ikke modtaget noget endnu, og da jeg skrev i dag, den 22., og bad dem om at betale mig, svarede de ikke.

Jeg vil fortsætte med at skrive i Guru, så snart der er nyt om casinoet.

bruger joberto

Jeg glemte at nævne, at da jeg foretog disse udbetalinger, var kontobekræftelse ikke påkrævet. Der dukkede en besked op om, at bekræftelse ikke var nødvendig i øjeblikket.

Thanks for the info about your situation. Sometimes casinos should probably stop setting timelines if they can’t stick to them. In any case, if verification wasn’t required, it’s probably just a matter of time before you receive your money.

If that doesn’t happen, you know you can let us know, and we’ll be here for you to help.

Hej godt.

Jeg har en stor gevinst, og jeg har ikke hævet noget endnu.

De fortalte mig, at jeg havde en grænse på 500 euro, men de første udbetalinger blev blokeret, og de beder om dokumentation, som jeg allerede sendte for et par dage siden.

Jeg har vundet 850.000 euro.

Jeg tror, ​​det er svindel... Jeg har haft en udbetaling ventende i en måned.

First of all, congratulations on your impressive win! I hope everything gets resolved so you can receive your winnings.

If you've been waiting for your withdrawal for a month, you're welcome to submit a complaint on our website, and our team will take a closer look at your case.

I'd like to ask a few questions first. When exactly did the casino request the verification documents from you? If your withdrawal has been pending for a month, it's a bit unusual that they only requested the documents after such a long time.

Also, have you received any of your withdrawal requests, or have all of them remained pending or been canceled?

Considering the amount you've won, it's completely normal for the casino to carry out a full verification before processing your withdrawals. You will need to successfully complete the verification process before they can release your winnings.

Regarding the €500 withdrawal limit, I agree that it's quite low for such a large win. However, the most important thing at this stage is to complete the verification successfully. Once that's done, hopefully the casino will start processing your withdrawals regularly.

Jeg tror ikke, de vil betale.

Først lykkedes det mig at vinde denne jackpot, så lod de mig foretage en udbetaling, der aldrig ankom, og de bad mig om dokumenter, som jeg sendte for et par dage siden.

Men de betaler ikke.

I wouldn't lose hope just yet.

If the casino has requested verification documents, it's important to give them some time to review them. At Casino Guru, we generally allow casinos up to 14 days to complete the verification process and process withdrawals.

If they don't verify your account or send your winnings within that timeframe, I'd recommend submitting a complaint on our website. Our complaint team will investigate your case and try to help you reach a resolution.

For now, I'd wait to see how the verification process develops, and if there is still no progress after 14 days, feel free to come back or submit a complaint. We'll be happy to assist you.

Jeg er i præcis samme situation som dig. Jeg vandt €17.500, og udbetalingen har siddet fast i "verifikation i gang" i mere end 10 dage. 6 dage efter udbetalingsanmodningen bad de mig om dokumenterne. Jeg sendte dem, så snart de bad om dem, og nu er det 4 dage siden, at dokumenterne blev sendt. Jeg venter stadig på hjælp fra en casinoguru-mægler i håb om, at jeg med deres hjælp kan få mine gevinster tilbage.

Hi, we'll do everything we can to try to help, although I can't guarantee that the outcome will be exactly what you're hoping for.

I can see that several players are in a very similar situation. The casino seems to wait several days after a withdrawal request before asking for verification documents. I'm not sure why they don't request them right away, because asking for them a week later only makes the whole process longer. It may simply be an unnecessary delay, and hopefully that's not the intention.

It's good that you submitted the requested documents as soon as they asked for them. At this point, the most important thing is for your verification to be completed successfully, because without that, the withdrawal can't be processed. I would focus on that for now and avoid playing with the funds while you're waiting.

Since it's only been four days since you submitted your documents, I'd give the casino a little more time. The weekend has also just passed, and many casinos process KYC requests more slowly during weekends. As you already have an open complaint with us, our team will step in and contact the casino once they have all the information they need from you.

I hope we'll be able to help you get your winnings, and I wish you the best of luck.

Hvad mener du med "Jeg kan ikke garantere, at resultatet bliver præcis, som du håber på"?

Er der en chance for, at jeg aldrig får mine penge at se?

What I meant is simply this: I cannot honestly promise a guaranteed positive outcome in every case.

Yes, there are situations where players do not receive their money back. That can happen if, for example, the casino refuses to cooperate, disappears, or if there is no enforceable way to recover the funds depending on the operator, license, and payment path.

However, that is not the default outcome in most cases we see. In a large number of complaints, casinos do respond once the case is escalated, and issues get resolved either through payment, clarification, or mutual agreement.

I cannot guarantee recovery in every situation, because some outcomes depend on factors outside of control.

But, the casino currently has no unresolved complaint so I hope for the good outcome. 🙂

Jeg vil gerne berolige alle, der venter på deres udbetalinger. Bookmakeren behandler alle udbetalinger. Nogle gange kan der være forsinkelser på op til et par uger, men pengene ankommer til sidst. Bare rolig! Jeg er meget tilfreds med Alawin.

Thank you for these kind words of yours. I believe that players will receive their money, anyone who plays here and is waiting for it. Sometimes it can be more difficult, sometimes it can be more unpleasant, and sometimes there may be legitimate reasons why a player is waiting. But I believe that in the end they always get their money, and always within a reasonable time frame. So in what time frame do you usually receive your payments?🙂