God morgen. Jeg har et spilproblem, udelukk mig fra kasinoer i Portugal på grund af dette problem. Men jeg opdagede kasinoer, der opererer ulovligt i Portugal, jeg tabte penge igen, jeg forsøgte at udelukke dem, men de nægtede, kom med undskyldninger, tilbød bonusser for ikke at forlade kasinoet... Er det muligt at retsforfølge dem?
Hey there.
If I may say Casino Guru views this whole matter a bit differently than most players,.
Could you perhaps share how exactly you asked the casino to exclude you? In my books, this is really one of the most important things to mention clearly at the beginning.
If you want to experience the legal aspects, I recommend you visit this thread about lawsuits 👈
It's primarily focused on the German and Austrian markets, yet I feel you'll get some idea.
Allow me just to ask the last question, would you also consider a less invasive approach? I mean, we aim to support players in difficult situations, and you sound like you could use some help. Are you familiar with the Casino Guru Resolution Center?
Let me know, please.
God morgen.
Tak for det hurtige svar.
Jeg afgav ordren via chat, de gav mig aldrig en e-mail eller en måde at gøre det på.
Efter flere forespørgsler, og efter at have set min insisteren, sendte de mig til en VIP-manager, som holder mig knyttet til netværket, gennem nogle tilbud, da jeg beder ham lukke kontoen.
I think if the casino ignores your request and keeps encouraging you to play, it's not right. I would say that if they sent you to the VIP manager, he would try to help you, but as I can see, that's not the case. But don't they have something about how to self- exclude yourself in the Terms and Conditions somewhere ?
Anyway, if your situation is like this, I would recommend to file a complaint and our team will try to help you.
If you are interested, you can do so here on this link. ⬅️
Also, if you don't know what to expect from such a process, this guide will give you all the information you need.
Will you go for it then ?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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