ExciteWin.com Scam, ignored my self-exclusion and weaponized predatory bonuses

Dear Casino Guru Compliance Team and Community,

I want warn you about ExciteWin.com (NovaForge Ltd).

ExciteWin.com has scammed me of €21,350 by weaponizing my gambling harm by ignoring my permanent self-exclusion request (instead they added me 1000 eur to play more and wished good luck in games), and lying about their licensing. CasinoGuru says this casino is "Highly Trusted" (8.8/10). This is a total scam. It was disappointing CasinoGuru refused to process my complaint.

The active complaint published on your platform by a German player (WilliamsSimzz: https://casino.guru/complaints/excitewin-casino-player-seeks-a-refund-claim-with) proves that my experience is part of a calculated, ongoing criminal mechanism designed to exploit vulnerable, self-excluded consumers.

Here is the undeniable, documented reality of ExciteWin's predatory operations:

1. Sabotaging Self-Exclusion & Explicit Marketing Abuse

I requested a permanent self-exclusion due to gambling harm and scam, demanding the permanent closure of my account and for sister casinos. ExciteWin lies to this day, claiming they never received my 1st request, but my original raw server-stamped email file (.eml) proves email was successful from my Gmail. Their support provider, Zendesk, confirmed in writing that all inbound communication logs and ticket systems are under the casino's absolute control. They received my account closing request successfully, but ignored it and still lie "we didn't receive it", even ZenDesk says it was sent (to support of casino). Years later, their security failed so completely that I could still log back into this permanently closed profile in 2026.

2. Rejecting account closing request: They added 1000 euros to play more and wished good luck in games

On September 24th, I officially demanded the immediate closure of my account. Instead of closing my profile as required by law, ExciteWin's support completely defied my request. They sent a malicious response wishing me "good luck" on the games, and instantly injected a predatory €1,000 VIP bonus onto my account. They deliberately refused to close my account despite my explicit request. Instead, they weaponized this bonus to exploit my vulnerability, force a massive relapse, and compel me to continue depositing under extreme psychological duress until every single cent was drained.

3. Fabricated Wagering Requirements & Raw Cash Theft

ExciteWin completely manipulated my profile. When I tried to withdraw even some thousand euros, it said I have to wager over 23k still even I had chosen no bonuses at the beginning. Support didn't help of this.

4. Fake Estonian (EMTA) License Lie & CasinoGuru's Veronika Fritz's answer

This operator targeted Finnish consumers using deceptive banners displaying the Estonian (EMTA) license, faking EU protection. I escalated this to the Estonian Tax and Customs Board (EMTA) and they confirmed this operator has issues with license showing. EMTA has now removed them from official EMTA's casino listing. Veronika Fritz, Casino Guru rejected my case and refused to process the complaint simply claiming that too much time had passed, even it's still valid under EU law (3 years) and I have all emails and .eml raw files here.

5. Active Transaction Laundering via mylunchkit.com After Zimpler Ban (2026)

Their deceptive infrastructure is crumbling. At the end of summer 2026, Swedish payment provider Zimpler terminated its services and cut ties with ExciteWin due to severe compliance violations. To panic-route deposits and bypass banking blocks after the Zimpler exit, ExciteWin resorted to blatant financial crime. Today, they execute Transaction Laundering (merchant category code fraud), routing deposits through a deceptive e-commerce front domain named https://mylunchkit.com to trick banks, triggering regulated open-banking API rails via Yapily Connect UAB. Yapily is investigating this now.

6. Data Suppression, Corporate Silence, and Unsubscribe-Free Spam

ExciteWin's management suppresses my statutory GDPR data and refuses to respond. They have been totally silent to my complaints. CasinoMeister tried to handle the case in 2024, they didn't respond to them either. Throughout May and June 2026, ExciteWin targeted me with aggressive email marketing—completely omitting the legally required unsubscribe option, even account was closed. Anjouan Gaming Authority is also total scam, they do not even respond (Trustpilot.com is full of similar stories of them).

Conclusion:

How can an operator running predatory VIP traps, fake URL like mylunchkit.com to launder funds after a Zimpler ban, and ignoring self-exclusions hold a "Highly Trusted" badge? I demand your compliance team reviews this active footprint alongside the live German complaint and downgrades this rogue operator immediately. And even no license! This behavior is illegal and against all responsible gaming standards.

Kind regards,

A Ruined and Betrayed Consumer

(Finland)

Being offered a €1,000 bonus after explicitly reporting gambling harm and requesting permanent self-exclusion would be a serious concern. The exact wording and timeline are important here.

You mention an earlier request, an attempt to resolve the matter in 2024, and account access in 2026. Was the September 24 closure request made this year or in an earlier year? After regaining access in 2026, could you actually deposit and play, or only log in?

Regarding the rejection you describe, Casino Guru does not handle cases older than one year. That is a limitation of our complaint service, rather than a determination of any legal deadline or rights you may have. We are not a court or law firm.

Our Safety Index reflects several factors, including complaint outcomes and the casino’s size and terms. It isn’t a guarantee that every player will have a trouble-free experience. Another player’s complaint also needs to be assessed on its own evidence.

The licensing and payment-routing allegations would need supporting findings from the relevant authorities or providers before we could treat them as established facts. You’re welcome to share their written responses with personal details hidden.

Most importantly, if gambling is still causing you harm, please avoid further deposits and consider independent blocking tools and support alongside your closure requests.

Dear Jaroslav,

Thank you for your response. Here are the exact facts and clarifications regarding the timeline, account access, and how Casino Guru can easily verify my regulatory allegations using public sources:

The Timeline (September 24th Request):

The permanent self-exclusion request was made on September 24, 2023, at 19:27 to their official support email. ExciteWin completely ignored it at that time, but replied me by adding the €1,000 bonus with the "good luck" wishes, and left my account open (please note their live chat didn't even add me any limits even I wanted a deposit limit, and they didn't have any self-tools). CasinoMeister tried to arbitrate this in 2024, but the operator completely ghosted them. This casino stays totally silent to me now. For instance I have asked them about why they send me still marketing in 2026 with my personal details (and those emails are not affiliate emails, they come directly from the casino without unsubscribe buttons which is illegal in email marketing). Any trustworthy operator would reply and take responsibility. Also CasinoGuru has seen all those emails, I have sent them, including those marketing emails and my original .eml raw file of my account closure request.

The 2026 Account Access:

After receiving the aggressive marketing emails in May and June 2026, I went to check the status of my profile. Years after my permanent self-exclusion, I was fully able to log back into my account in 2026 via Zimpler which uses my personal identification number through bank log in. The account was active, the deposit gates were fully open, and I was fully able to execute a deposit and play. I did not deposit further, but the platform actively allowed me the technical option to do so, proving their permanent self-exclusion system is a total failure. Then at end of summer 2026 Zimpler has removed their payment services from ExciteWin.com and nowadays there is Yapily banking option, which fakes payments via "mylunchkit.com". You can also log in there yourself and check, I can give test account details for it.

How Casino Guru Can Instantly Verify the Licensing and Payment Fraud:

You mentioned that these allegations need supporting findings from authorities. However, the compliance team can easily verify these as established facts right now using entirely public registries and live testing:

The Ghost License: If you visit ExciteWin’s website right now, you will see they have no official, verifiable active license listed anywhere on their platform. Even live chat does not know anything about it, they ask contact support email, but support email stays totally silent to me. According some websites, they say that ExciteWin operates under an Anjouan license, which acts as a complete regulatory black hole and refuses to respond to any international consumer inquiries. Anjouan license provider does not reply to me either, and Trustpilot is full of similar experiences.

The Public EMTA Purge: The Estonian Tax and Customs Board (EMTA) maintains a 100% public register of licensed operators. Anyone can look up this database to verify that the operator's network (Estolio Limited) has been completely removed from the official EU EMTA registry due to licensing disclosure failures.

The Zimpler Termination: It is a known industry fact that the major Swedish payment provider Zimpler completely terminated its services and cut ties with ExciteWin at the end of summer 2026 due to these severe compliance violations.

The Live Payment Masking (mylunchkit.com): Casino Guru's team can prove this live footprint within seconds. If you go to ExciteWin’s deposit section right now and initiate a local bank transfer, you will see that the secure connection trail and API logs do not register under a gambling category. Instead, they actively execute Transaction Laundering by masking the deposit through a fake e-commerce domain named https://mylunchkit.com to trick European banks via regulated open-banking API rails (Yapily Connect UAB).

Regarding the Safety Index, this is not a matter of a player having a minor "trouble-free experience" issue. An operator running active financial merchant fraud via fake e-commerce shops like mylunchkit.com while operating with zero visible licensing on their front-end represents an immediate threat to consumer safety. A "Highly Trusted" badge under these live conditions is completely misleading. If operator would act honestly, they would also respond properly. (as didn't reply even to CasinoMeister). Link: https://www.casinomeister.com/casino-complaints/summary-2024/ (Use CTRL + F and find ExciteWin on 24/06/2024, it says No response from the casino. Case closed but a Casinomeister Warning will be posted to alert players to the problems at ExciteWin.)

The very fact this casino lied at the beginning I am playing under Estonian license which wasn't true. EMTA suggested to bring case to court, but chances it would be successful are zero as they are not European.

Hello, in my opinion the answer to this rather theoretical question lies in the response I gave you earlier today. Let me simplify that for a moment.

If the Fair Gambling Codex does not cover the matter you complain about, we will not approve it. As explained in the other guides I sent to you today, these facts exclude such a complaint from further investigation; thus, no conclusion is warranted on our side, and following the same logic, this situation does not affect the casino review.

Perhaps narrowing what we visibly claim to do and what we cannot do will keep this conversation a bit more practical.

I appreciate your effort to familiarize yourself with the different perspectives.

Thank you for your final clarification Radka. I will take your advice and keep this practical.

Since Casino Guru’s position is that a systematic failure to enforce a permanent self-exclusion, avoiding replying to me from casino (or replying to CasinoMeister), lack of license, masking deposits to look like webshop payments from MyLunchKit.com, accompanied by predatory VIP marketing and un-subscribable spam in 2026, does not fall under your Fair Gambling Codex or affect the Safety Index, I could only warn others about this casino as I do not want anyone have similar experience than I did.

I will leave this thread active as a factual reference for other European consumers regarding how these cases are handled. As stated, I am now officially moving this matter forward by submitting the verified transaction laundering data regarding mylunchkit.com directly to the financial regulatory authorities and the Bank of Lithuania like advised by Yapily who offers now those "fake mylunchkit.com" payments for this casino.

I think it's serious as this casino does not have any license showing even, and you have seen evidence (this is sent to Casino Guru's complaint team) of it they gave me 1000 euros to play more when I wanted self-exclusion.. it's against all responsible gaming standards. And the fact account is still active in 2026 and they do marketing without unsubscribe -buttons which are required by the law. And they stay totally silent, avoiding the case and responsibility of it. No words to describe, it's not safe or trusted casino.

If ExciteWin.com is on this forum, they could read this also.

Thank you for your time.

You are welcome.