Forsinket tilbagetrækning hos Spinanga

God morgen fyre. Jeg har lavet en tilbagetrækningsanmodning på Spinanga i 10 dage nu, og selvom de formodes at være afsluttet inden for 1-3 dage, er min ikke blot ikke blevet afsluttet, den er ikke engang gået videre til næste fase af behandlingen. Hvad der også er uacceptabelt er, at de aldrig svarede på de e-mails, jeg sendte, mens kundeservicen altid giver mig et copy-paste-svar, der siger, at det vil blive afsluttet hurtigst muligt og at være tålmodig. Havde nogen af jer et lignende problem med dette væddemål? Bemærk, at jeg ikke har foretaget kontobekræftelse, fordi den fortæller mig, at jeg ikke behøver det. Jeg nævner det bare, fordi jeg ikke ved, om det påvirker noget

I have read in your complaint, that the issue was solved. That is a really great news. Have they explained to you, what was the issue for that delay? Also which withdrawal method di you use, if I may ask?

Nej, den dag i dag har jeg ikke modtaget noget officielt svar på de e-mails, jeg sendte dem, der forklarer, hvorfor der var denne forsinkelse. Det eneste, jeg har fået at vide af live chat kundeservice, er, at det er på grund af arbejdsbyrden i finansafdelingen, hvilket jeg finder uacceptabelt for et bettingfirma. Jeg modtog en meddelelse med posten om, at min tilbagetrækning var gennemført. Jeg havde valgt at trække mig til et kredit Visa, da indbetalingen blev foretaget af det.

Understand. Well sometimes even at online casinos can this kind of delay happen. Please do not forget, that also there are just people working a trying to do their best to serve every customer/player, so I can totally understand if they are overloaded by withdrawals, especially whenever they are understaffed. Hopefully next time it'll be faster, so you do not need to get upset by that.

There is a big difference when you play in casino because they need to verify your account and your request which takes time while when you bet on matches is not necessary. In any case it is completely understandable from my point of view that sometimes the staff is overloaded with withdrawal requests (to be honest only with this betting company I had such a problem) but what is not understandable is the customer service which every time gave me different answers.

Yes, I understand that there is always a different answer and you don't even know where you stand. 

However, verification is necessary even if you bet only on matches. At least I've encountered it, so nothing unusual for me. 

Of course, the most important thing was that you got your money, and if you were bothered by the length of the withdrawal, you can try somewhere else. 🙂

Hej, jeg har ventet i to uger på, at min tilbagetrækning blev bekræftet. Er der nogen der ved om de skal betale mig eller ej?

Hello, according to the complaints I've seen you're not the only one and quite a few players have delayed withdrawals. Apparently the casino has a lot of requests, but I should point out that we give them 14 days to sort out everything around withdrawals. 

The safety index is pretty solid, so I'm a firm believer that you will get your money, even if I'm not making any promises. 

However, you can file a complaint with us here if you have this problem and our team will try to help. 

Do you think you will go for it?  

Jeg har ventet på en tilbagetrækning i 14 dage, jeg får kun korte undskyldninger på live chat og tak for din tålmodighed. Det er 50 euro, ikke et lille beløb. Betingelserne lover maksimalt 3 hverdage. Jeg har allerede sendt adskillige klager via e-mail, uden resultat. Hvad skal jeg gøre?

In this case, I would surely suggest you file a complaint here so our team can investigate the matter.

May I ask if this is your first withdrawal attempt at this casino?

To proceed with the complaint, please follow this link and let us know how it goes.