Frumzi Casino – generel debat (side 9)

Please know that your user review has been rejected due to the fact that our internal system has detected some similarities with other user review already submitted for this casino. The similarity, to explain you better, is the same IP address in your case.

As only one user review per casino per player is allowed and can be published, we had to reject your user review for this casino.

I hope that you can understand it better now.

Hi,

I am watching the show, and to be completely honest, I believe you are trying harder than we are to be the smart one. 😀

How about we start again with a few basic details?

We are always available to explain any situation to anyone, so your brief but sarcastic messages kind of miss the point. I would advise you to work at it.

I feel that saying we are lying can be translated into "I do not understand the Safety Index and it's current value." Is that close? That's very common and not so complicated at all.

Using the description I sent to another player today can assist:

"The casino's Safety Index represents the probability of getting paid. It does not say how fast the withdrawals will be handled. Thus, withdrawal speed is excluded from the Safety Index and is considered to be a user experience, for which we provide user feedback and a forum. Not to mention, withdrawal speed is not measurable for us."

+

"There are tons of good casinos with terrible user feedback, including slower KYC processes and ultimately long withdrawals. Result? It is surely a good idea to consult not just the Safety Index but also the user feedback, complaints, and forum. Only that will show you the whole picture.

Let me know whether you're interested in details, or we can just talk things out."

What else do you think? Modify your approach, and I will do the same.

ENDELIG BLEV DOKUMENTERNE TIL DEN FULDSTÆNDIGE IDENTIFIKATION AF MIN KONTO PÅ FRUMZI UPLOADET .....VENTER IGEN OG HÅBER PÅ AT JEG EN GANG BEGYNDER AT FÅ DE PENGE JEG HAR TJENT....

PÅ ET ET TIDSPUNKT VIL DE BEDE OM IDENTIFIKATION. DET SAMME SKEDE FOR MIG, SELVOM JEG HAVDE FORETAGET NOGET TILBAGETRÆKNING TIDLIGERE..... EFTER 20 DAGE AF MIN FORESPØRGSEL BEGREDE DE OM DE DOKUMENTER, SOM BLEV UPLOADET I DAG, SÅ JEG AFVENTER PÅ DERES SVAR PÅ IDENTIFIKATIONEN PÅ GEAND.

De bad mig om identifikation og forestiller sig, at de beder mig om en selfie med en baggrund, der viser siden med mit ID, bror, de beder om bullshit

DE SPØRGTE MIG DET SAMME, OG JEG ER GLAD AF HVOR DUMT DET ER, AT DE BEGREDE OM DET HELT BILLEDE AF DEN BETALINGSMÅDE, JEG HAR FORETAGET TIL DEM OG ENHVER ANDEN TRANSAKTION, JEG HAR FORETAGET MED MIT BANKKORT FRA 1/1/25 TIL 1/1/25 TIL 1/2/2 FOR AT FÅ MINE PENGE SENDTE JEG DEM

Hvordan kan jeg gøre dette med selfien? De beder mig om at sende bevis på et kort, som jeg tidligere havde indbetalt med, og jeg har det ikke i min besiddelse. Banken havde lukket det, og de vil have dette kort.

HVIS DU HAR INTERBAGING KAN DU DOWNLOAD KORTLUKKET I PDF ELLERS SPØRGER DU BANKEN OM DET.....SOM FOR SELFI'ET ÅBNEDE JEG COMPUTEREN PÅ FRUMZI-SIDE, JEG GEMMEDE FORAN MED MIN IDENTITET I HÅNDEN OG JEG VAR FOTOGRAFISKE x FOTOGRAFERING

Ja, de beder om nåde, jeg er træt.

Jeg er også træt, men jeg giver dem ikke væk.....hvis du har noget nyere, så skriv til mig, så gør jeg det samme, måske kan vi hjælpe med at få pengene.

Tak.

A lie!

Same IP...wow....IMAGINE IT BEING THE SAME IP AS IT WAS ME WHO WAS EDITING THE POST:::::

EDITING!!! 😀😀

So I suppose EDITING ONES OWN REVIEW IS FORBIDDEN IN THIS PLACE NOW.

Again, tried to be clever and ....yeah. Not really.

Oh I am sorry but the problem here is this DESPITE you trying to spin it around and be clever:

I tried to modify my review to reflect the current situation with the casino, and you deleted the whole review.

Its not there anymore.

Then someone comes and say...."buhahahah the same IP and you posted it twice pling pling...".

Uum....its called EDITING THE REVIEW and there never was TWO and OFC IT WAS FROM THE SAME PERSON: ME.

So I have really no idea why you fighting this. My whole critic was based on your censor.

I have from a customer service source that their sister casinos are suffering from the same "ques".

Actually I was astounded when one of their customer service(not Frumzi but from sister casino, they have same people doing it) said that they are experiencing financial trouble. The casinos have moved from under Malta license in 2022-2023 to Curacao and now some Azores or como island or whatever( I can be wrong of the names), so to me it seems they running. Add also this customer sevice guy said....and listen to this, the are currently emphasizing cash flow for the bigger amounts because hand to hand.....so if you have under 1500 e withdrawals pending good luck...and yes, they can postponed by asking KYC. Gives them more time to play around their cash problems, I presume! Ofc, take this with a pinch of salt, I do not claim the INFO given is 100 % accurate or that I understood it correcty (as we spoke english) but the impression I got was that.

And the fact at least 3 / 5 sister casinos are experiencing the same lag in paying out. HUGE ques they said. 2-3 weeks.

So...

Hi, now I understand the issue - thanks. This is concrete and we can work with that.

I hope it is obvious that user reviews are not designed to review Casino Guru - so this was one of the rejected updates. However, I believe that's not the point, so I asked Romi to review again your user reviews history and give you more details.

Hello there.

Firstly, I would like to apologize that I was hasty in making premature decisions about the given situation regarding your user review for this casino.

And if I may, I would like to explain everything now.

When reviewing your user review, our internal system detected that another user review was submitted already to this casino from the same IP, as I have said before. The user review was also containing the same rating as you have given in yours and was submitted by the player from your country as well. In these cases, we always try to stay unbiased, and because only one user review per player and casino is allowed, the "duplicated" ones are rejected.

And exactly the same thing happened here. I'm sorry though that I didn't give you a chance to prove, let's say, that all this was some kind of mistake, so please let me fix it now.

In order to get your user review approved and for us to make sure that it really was just a mistake on our side, please help us to check everything right by sending screenshots showing your identification and casino account activity with visible user name or email and deposit or withdrawal history, or anything else declaring active account usage, such as history of your gaming activities.

Our email: community@casino.guru

We really appreciate your cooperation in this matter, and we'll wait for your reply.

Great so it went somewhere. I've seen your complaint and therefore the casino are also commenting, so I believe it will be resolved. I saw that your last message was that you uploaded the document with your name because that was what they were missing. We'll see if that's okay. 

Let me know how it turns out.

JEG VIL SELVFØLGELIG INFORMERE DIG......LAD OS SE OM HVOR MANGE DAGE DE VIL SAGE PÅ DOKUMENTERNE,,,,DE SIGER 2-3 ARBEJDSDAGE JEG HÅBER DET ER SÅDAN.....SÅ LOGISK BØR JEG HAVE ET SVAR I DAG

Artulin, jeg har lige fået mine første penge, kammerat.

So I'm curious if you'll get it today. According to what another player wrote, he got some money, so I believe it will only get better. 🙂