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Hvis du vil diskutere noget i relation til Fundalor Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Fundalor Casino – generel debat
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Dette er kvitteringerne for min overførsel. Til Fundalor
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Jeg har aldrig haft problemer med overførsler til Fundalor før, og i går, den 21. januar, foretog jeg en overførsel på 400 pesos. Få minutter senere dukkede der en besked op om, at casinoet var under vedligeholdelse og ville være online igen kl. 8:00. I dag, den 22. januar, har jeg stadig ikke modtaget min overførsel. Jeg har forsøgt at kontakte casinoet og min netbank hele dagen. Mit spørgsmål er, hvorfor accepterer Fundalor ikke min elektroniske kvittering? De beder om en CEP-kvittering, men linket, de har givet mig for at downloade den, giver mig ikke det, casinoet kræver. Jeg kan ikke uploade billeder af kvitteringerne her. Hvad kan jeg gøre ved dette? For at være helt klar, er det ikke et problem med selve casinoet.
Send venligst billeder af mine kvitteringer: den jeg sendte via Mercado Pago, den der giver mig linket, og den jeg ikke kan downloade, som Fundalor beder mig om at downloade...
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Hello,
firstly, I'd like to point out that sharing your personal banking details online in a public forum is dangerous, and I deleted those.
Regarding the matter at hand:
You made a transfer of 400 pesos on January 21. Shortly after that, the casino went into maintenance. Since then, the money has not been credited yet.
At the moment, the issue does not seem to be caused by the casino itself. The problem appears to be related to the payment verification.
Fundalor is asking for an official CEP transfer confirmation. However, the documents you can provide from Mercado Pago and the download link you received do not include a CEP, even though they confirm that the transfer was made.
Because of this, Fundalor cannot verify the payment, and the transfer is still pending. You have been trying to resolve this by contacting both the casino and your bank, but the required CEP document is still missing.
Is this an accurate description of the events, please?
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herlindacossiovale68
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Hello, perhaps three hours was not enough time to get back to you.
The way I understand the development, you manage to provide the format needed and are waiting for the confirmation. Those matters usually require patience. I know it is not pleasant, but it seems you have to wait for the progress.
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Hello there. I hope so, as well, so please keep us updated on how things progress.
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Hey! That's great!
Would you describe it as "just" a delay, or did you take any additional steps to resolve it? I'm asking because it could help others if the issue arises again.
Thank you, too.
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Understood. Thank you very much.
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Hey, is this the same situation we discussed a week ago? In any case, I guess you just have to wait like before. Few days is, in my books, no delay at all, but I guess it depends... Given your quite recent experience, though, I guess you are familiar with that.
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