3 måneder siden
Har nogen været i stand til at hæve penge fra Gambiva Casino?
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3 måneder siden
Hey Koparri,
Having similar issues as I have requested a withdrawal but after sending documents I have heard nothing. ‘24/7 support’ hasn’t gotten back to me in days and seems like I will never get my withdrawal!
Trust pilot reviews don’t look good either…
3 måneder siden
Hey Koparri,
Having similar issues as I have requested a withdrawal but after sending documents I have heard nothing. ‘24/7 support’ hasn’t gotten back to me in days and seems like I will never get my withdrawal!
Trust pilot reviews don’t look good either…
3 måneder siden
That sounds pretty unpleasant and definitely not good. When did you request your withdrawal?
3 måneder siden
Hey Jaro,
Requested my withdrawal on Friday (05/12) and instantly was notified about KYC docs which where sent instantly but yet still no word back after chasing through ‘support’ and ‘complaint’ email addresses located on site over the past few days.
very frustrating and at a loss now on where to go next 🙁
3 måneder siden
We give casinos 14 days for the selection and KYC process. If you are close to the deadline and have not heard anything from the casino and nothing has moved forward, then please let us know and we will try to assist you.
I think that will probably be the best solution.
Since this is a new casino for us and we have not yet reviewed it, we don't know much about it, but you can always ask for help.
3 måneder siden
Thanks Jaro, appreciate that!
I will wait until near the 14 day before requesting assistance here - Thanks!
SvarCiter1
3 måneder siden
You are welcome.
Hope you will have good news for me and complaint won't be necessary.
3 måneder siden
Samme her. Jeg anmodede om en udbetaling den 4. december og har ikke hørt noget siden. Mine e-mails bliver ikke besvaret. Min konto er bekræftet.
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3 måneder siden
Well, then the same apply to you.
If you are close to 14 days and nothing happens, you can also open a complaint.
Hope everyone will be paid.
3 måneder siden
Hello all,
slight update from my experience - I have had a email back around an additional KYC doc from compliance. So at least they are active in some way. I have still had no response from the support team but I won’t be too picky!
Just wanted to add an update here to keep track of progress. I will update again if I hear anything back.
SvarCiter1
3 måneder siden
Thanks for letting me know.
I guess from now on, things will move forward more quickly. 🙂
3 måneder siden
Problemet er, at når bekræftelsen er fuldført, sker der ikke mere. Der er ikke blevet besvaret e-mails i en uge, og der er ikke blevet behandlet nogen betaling.
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3 måneder siden
Hi Roberto - sorry to hear we are in the same boat and thanks for letting me know that completed KYC verification doesn’t seem to get us any further!
I will keep trying with the support channels and if doesn’t work I can raise a complaint as Jaro suggested.
3 måneder siden
Problemet er, at når bekræftelsen er fuldført, sker der ikke mere. Der er ikke blevet besvaret e-mails i en uge, og der er ikke blevet behandlet nogen betaling.
Automatisk oversættelse:
3 måneder siden
That's why we give casinos two weeks. If nothing happens during that time and you don't have your money, you can lodge a complaint with us and we will try to investigate what is going on. You've been waiting more than a week with your verification complete. So I would only give it a few more days.
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