Glorbet Casino – Official Representative | General Discussion

Hello everyone! 👋

My name is Kate, and I’m the official representative of Glorbet Casino.

I’m joining the Casino Guru community to provide a direct point of contact for players who have questions, concerns, or feedback regarding Glorbet.

If you are currently playing at Glorbet and have any questions related to your account, deposits, withdrawals, games, or general experience, feel free to post them here.

I’ll do my best to provide information, look into any issues when necessary, and help resolve player-related questions as quickly as possible.

We also welcome constructive feedback and suggestions. Our goal is to continuously improve the player experience and maintain transparent communication with the community.

Looking forward to being part of the Casino Guru community.

Best regards,

Kate

Official Casino Representative

Glorbet

Hej Kate,

Hvorfor betaler I mig ikke??? Min betaling har ventet siden den 28. august. Selvom I reklamerer med "HURTIG UDHÆVNING"!!!

Mine e-mails er ikke blevet besvaret.

brugernavn: ragner69.

Hi. What has the casino told you about the fact that you’ve already been waiting for a few days?

I don’t think the waiting time is particularly long just yet. We generally give casinos up to 14 days to process a withdrawal. Still, it’s always better when the casino can give the player some explanation as to why the withdrawal is taking longer.

Have you managed to find out anything more from them? Did you have to complete verification, or was that not necessary? And did you play with any bonus, or only with your real-money balance?

Hej Jaroslav,

Jeg modtog en mail i går om, at det ville blive gennemgået.

Faktum er, at jeg indbetalte med ETH-mønter, som reklamerer for et casino uden KYC og øjeblikkelig udbetaling via krypto-wallet.

Jeg spillede uden bonus, kun med rigtige pengekredit, hvilket virker mærkeligt og besynderligt for mig, da den første udbetaling kun tog 1 time, og dette er min anden udbetaling, og der sker slet ingenting (det står stille).

Det er Glorbets reklame, så du bør overholde den.

Hej,

Jeg modtog en besked fra Glorbet casino, og det, der stod, chokerede mig, og mit håb om at få mine penge tilbage svinder ind. Og jeg fandt ud af på Bitcoin-forumet, at Glorbets licens er falsk.

Looking at what you’ve sent me, I think I would submit a complaint, to be honest.

I’m not sure I would consider it normal for a casino to ask you to make a deposit equal to the amount of your withdrawal before allowing you to withdraw the money. That’s definitely something I would want our complaint team to take a closer look at.

They should be able to investigate the situation in more detail and advise you better on what you should do next, especially whether you should make that deposit at all or how you should proceed from here.

What do you think? Would you be willing to submit a complaint so our team can look into it properly?

Hello,

Thank you for your message. We completely understand why you're concerned, and we sincerely apologize for the frustration this situation has caused.

Your withdrawal is currently under review after our game provider identified unusual gameplay patterns that require additional verification. This is a standard security procedure designed to protect both players and the platform whenever gameplay requires further investigation.

At this stage, our team is continuing the verification process together with the game provider. We will keep you informed of any updates as soon as they become available, and we appreciate your patience while the review is being completed.

Our goal is to resolve this matter as quickly and fairly as possible. Thank you for your understanding.

Kind regards,

Glorbet Support Team

Hello,

We understand the concern regarding the additional verification and the questions surrounding the requested deposit. We are fully willing to cooperate with the Casino Guru complaints team and provide all relevant information regarding the account, gameplay activity, and the provider’s findings so that the case can be reviewed objectively.

We also want to clarify that the withdrawal is currently under review and has not been simply rejected. We are awaiting the completion of the necessary investigation before making a final decision regarding the withdrawal.

If the player chooses to submit a formal complaint, we will cooperate fully with the investigation and provide the requested information to help reach a fair resolution.

We would also like to clarify an important point regarding this case. The player has already successfully completed a previous withdrawal of 6.2 SOL from Glorbet, and the funds were paid out successfully without any issue.

The current withdrawal is a separate transaction and is still undergoing additional review and verification. The fact that the previous withdrawal was successfully processed demonstrates that we have not simply refused to process the player's withdrawals or attempted to withhold their funds.

If our intention were to act dishonestly or prevent the player from receiving their legitimate funds, the previous 6.2 SOL withdrawal would not have been processed successfully in the first place.

We understand the concerns raised regarding the additional verification, and we are fully prepared to cooperate with the complaints team and provide all relevant information so that the situation can be reviewed objectively and resolved fairly.

Hello and thank you.

Please provide those details in the associated complaint or contact the concrete player on the forum just like you did. We appreciate your efforts and support in this thread. 👍

Thank you for the clarification and for your support. We fully understand and appreciate your guidance.

At the moment, we are still waiting for the game provider to complete their review and provide us with the relevant information regarding the player’s sessions. As soon as we have the full details and a clear understanding of the situation, we will immediately share the information with the player and explain the outcome to them.

If the player submits a formal complaint, we will of course provide a full response there as well and cooperate with the complaint team throughout the process.

We appreciate your patience and understanding while we wait for the provider’s feedback. Our intention is to handle the case properly and transparently and provide the player with a clear explanation as soon as all the relevant information is available.

For det første vil jeg ikke indbetale en øre mere, og bestemt ikke nu, så vidt jeg ved, er der intet casino i denne verden, der kræver sådan noget af sine spillere.

2. Jeg brugte ikke nogen automatiseret software eller bots, og heller ikke en VPN-proxy, selvom VPN'er er tilladt. Jeg brugte blot Google Chromes inkognitotilstand og spillede normalt, ligesom i min sidste session, så der var ingen mistænkelig aktivitet.

3. Ja, jeg vil indgive en klage. Det er tydeligt, at casinoet ikke vil udbetale mig og finder på undskyldninger i håb om, at jeg vil spille pengene væk. Men det vil jeg ikke.

4. Jeg svarede Glorbet og krævede bevis, men der er ikke sket noget indtil videre.

Jeg har fuldstændig mistet tilliden til jeres side, og uanset hvordan denne historie ender, vil jeg undgå jeres casino i fremtiden.

Jeg spiller også på 5 andre velrenommerede casinoer, og udbetalingerne behandles inden for få minutter. Ingen af ​​dem har beskyldt mig for at bruge en bot eller automatiseret software; du kan forestille dig, hvad jeg mener med det.

Thanks for clarifying. Since the casino is active here on the forum and also in your complaint, I believe there’s a good chance you’ll be able to work things out and that everything will end fairly.

That’s the most important thing.🙂

Thank you for the update.

Regarding the points raised by the player, we would like to clarify that Glorbet has not stated that the player is definitively using bots or automated software. The account and gaming sessions were flagged for unusual patterns, and this is currently being reviewed with the relevant game provider.

We have already requested the necessary information and evidence from the provider in order to properly understand what occurred during the sessions. We do not want to make any final conclusions before this review is completed.

Regarding the requested deposit, we understand the player's concern. We will provide further clarification on this matter once we have received the complete information from the relevant parties.

The player is, of course, free to submit a formal complaint, and Glorbet will fully cooperate with Casino Guru's complaint team and provide all relevant information available to us.

We will also respond directly to the player as soon as we receive the provider's findings and have a complete understanding of the case.

We understand that this situation has affected your trust in Glorbet, and we respect your decision regarding whether you wish to play with us in the future.

However, the fact that your withdrawals at other casinos were processed quickly does not change the need to properly review a specific case when unusual activity is flagged during a gaming session.

As we have already explained, we are currently waiting for the relevant game provider to complete their review and provide us with the necessary details regarding the sessions in question. We do not want to make assumptions or conclusions before that process is completed.

Once we receive the provider's findings, we will provide the relevant information to you and to the Casino Guru complaint team. We are fully prepared to cooperate with the complaint process and allow the case to be assessed based on the available evidence.

Thank you, we truly appreciate your fair approach and support.

We also want this case to be resolved fairly and transparently. We are actively cooperating with the relevant parties and will provide all necessary information once the provider’s review is completed.

Our goal is simply to establish the facts and reach a fair outcome for everyone involved.