Glorbet Casino – Official Representative | General Discussion (side 2)

Thank you, we really appreciate your understanding and support. 🙏

Jeg har nu officielt indgivet en klage til Guru, men beviserne er stadig under behandling, og jeg er 1000% sikker på, at der ikke kommer noget ud af det. Det er tydeligt og tydeligt, at Glorbet Casino nægter at udbetale mig. Jeg læste for nylig en artikel om jeres casino og jeres lyssky handler, og hvis det, der står, er sandt, så held og lykke. Jeg vil offentliggøre den snart.

You are, of course, free to pursue the complaint through Casino Guru and to publish any information you believe is relevant. We will continue to cooperate with Casino Guru and provide the necessary evidence through the proper process.

We would simply ask that any public statements about Glorbet are based on verified facts rather than assumptions or allegations. The case is currently under review, and we will allow the official process to reach its conclusion.

Hej Jaroslav.

Jeg forstår det ikke! Hvorfor blev min klage ikke offentliggjort? Jeg indsendte den for et par dage siden.

Hi. I can see your complaint about this casino normally from my side.

Is there some issue with it on your end? For example, are you unable to see the complaint yourself?

Hej,

Nej, det kan jeg ikke se, og der har absolut ikke været nogen fremskridt i denne sag. Din kollega, der håndterer klagen, svarer heller ikke, og Glorbet har holdt fast i pengene siden den 28. august og givet udbyderen skylden. Wow! Sikke en god undskyldning, simpelthen ynkeligt.

Hvordan kan et casino som dette få en 6,5-vurdering fra jer?! Efter min mening fortjener det ikke engang en 1-tal.

Could you please send me a screenshot of what you see when you click on your complaints?

As for the case itself, you came here and submitted it a week ago, so you can’t expect everything to happen immediately on our side. There’s a timer in the top-right corner showing how much time each party has to respond. Please keep in mind that our team is handling other players’ cases too.

It’s frustrating that the casino or provider is holding your money, but we need to establish why this is happening and what caused it. Please be patient and give our team time to investigate.

Nu kan jeg se klagen, og din kollega Martina har kontaktet mig og bedt Glorbet om at fremlægge beviserne/yderligere detaljer. Jeg er meget nysgerrig efter at se, hvordan Glorbet reagerer, og om de overhovedet svarer!

Det er normalt for mig, når man venter næsten fire uger på sine penge, og der ikke sker noget, og beviserne ikke kommer frem, fordi jeg spillede fair og vandt. Jeg brugte ingen softwarebots eller noget andet.

Of course, I understand. Waiting four weeks for your money is frustrating, but your complaint with us was only submitted a few days ago, and our team still needs time to work on it. That’s all I meant.

In situations like this, it’s best to reach out sooner rather than wait a whole month, as our team might have been able to help you address the issue earlier. Still, it’s better to ask for help than to have no support at all, and I understand why you feel this way.

Let’s see what the casino says and whether we can make some progress. I really hope they can provide a clear explanation for their position and that everything is ultimately resolved fairly. That’s what matters most.

Jeg er 100% enig i din mening, retfærdighed, tillid og ærlighed.

Jeg stolede i sidste ende på casinoet og indbetalte mine penge der, og jeg forventer det samme fra Glorbet; hvis du vinder noget (hvilket ikke altid er tilfældet), skal du få dine penge uden nogen om-og-om-ting. Derfor kan jeg absolut ikke forstå vurderingen på 6,4!!!

Hello, in my opinion the one-number rating is not designed to address specifically your experience. One number cannot be customized this way. Therefore, I think we can, of course, all agree with what Jaros said and respect the logic behind casino reviews.

When it comes to explanation, though, because I perfectly understand one would be in order. May I ask you, did you read the specifics regarding the reviews too? It says "below average," by the way.

https://casino.guru/guide/our-casino-reviews#factors

In any case, our colleagues will observe how the casino handles player disputes and, based on the overall performance and number of unresolved cases, automatically adjust the rating.

Hej alle sammen, jeg har søgt i foraene og fundet ud af, at jeg ikke er den eneste, der er berørt, så det er ikke et enkelt tal.

Jeg kiggede også på detaljerne i anmeldelserne, og for at være ærlig, synes jeg stadig, at 6,4 er under gennemsnittet, hvilket er en overdrivelse, især da andre casinoer klarer sig bedre og stadig får under 5/10.

Thank you, Jaroslav. We understand and appreciate your patience. We are actively following the case from our side as well. The game provider is currently reviewing the player’s game sessions, and we are waiting for their technical findings before providing the final details and evidence.

As soon as we receive the provider’s report, we will share the relevant information with the Casino Guru team and continue cooperating to help resolve the case.

Hello, Jaro is an admin, not a player, if that helps. I would strongly suggest using the reply or quote button to reach out to a specific player. That helps both parties stay in touch.

Hello, from your posts I could not find any specific detail that would explain the nature of your negative opinion about this casino. In line with what I explained to you earlier, I guess it's better to focus on concrete situations. I understand there is an ongoing complaint and as you can see, the casino representative is active here on the forum. Perhaps we can communicate differently for a while and allow the complaint the time it needs.

Wow! Det er virkelig intenst, og jeg ved ikke, hvad jeg ellers skal sige, jeg er virkelig målløs.

Så du synes, det er normalt og okay, at casinoet har holdt på mine penge siden den 28. august? Og påstår, at jeg har brugt en softwarebot og venter på det. Derudover kræver de, at jeg indbetaler det samme beløb, som jeg hævede for at bekræfte min konto? Og hvis du ikke er ordentligt informeret, poster jeg dette igen. og selvom casinoet reklamerer med "ingen KYC-casinoer" og "VPN tilladt".

Jeg tror, ​​det er et konkret tilfælde, synes du ikke?

Jeg synes, at Glorbet burde forklare tydeligere, i hvilke situationer en udbetaling kan være genstand for yderligere gennemgang. Hvis casinoet præsenterer sig selv som en no-KYC-mulighed med hurtige udbetalinger, bør disse undtagelser være ret klare fra starten.

Det mærkelige er, at jeg har indbetalt to gange før, og nu skal jeg foretage én indbetaling mere, præcis det samme beløb som min udbetaling (0,43 ETH), så de kan verificere min konto!!! Og som du nævnte, reklamerer casinoet med store bogstaver: Ingen KYC-casino, øjeblikkelig udbetaling, VPN tilladt!!! Det hænger ikke sammen.

Hello, I did not say anything like that and the way you communicate only led to more questions. In order to understand each one far better I suggest open and honest communication without this kind of question. Thank you.

Now we know from your latest posts that there is probably a delayed payment that you feel was not clearly communicated to you. clearly communicated to you, or you do not appreciate the information very much. In my opinion, the explanation is very clear and open, but I guess it depends on the personal preferences and expectations. From a broader perspective, for example, even a casino without KYC can trigger a gaming session check-in in cooperation with the game provider. It's not actually KYC, I would personally say. Verifying whether a genuine player or an abot played the rounds is necessary when such a question arises. I would not translate it the way you did.

Moreover, a first deposit is commonly needed to allow the first withdrawal and it is aligned with verification of that specific payment option before it is used.

One way or another I understand it may all catch you by surprise, and this is the way to express it. No problem, I hope this won't pose a problem, and I'll gladly stay here with you.