Golazzo Casino – generel debat

Hvis du vil diskutere noget i relation til Golazzo Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Helt igennem sygt casino, jeg må have indbetalt €1500, og saldoen viste højst €17.000. Jeg indsendte dokumenter mange gange, de tog mig ikke alvorligt, og så mistede jeg endelig modet og spillede pengene tilbage.

Jeg hader casinoer, de er fuldstændig elendige, og jeg kan sige, at hvis det er sådan, denne casino-side er, så er det ret slemt.

Og det ser stadig ud til, at dokumenterne mangler.

Hello, I'm sorry the money was played out, or this is at least what I concluded from your posts. I get it's not something one could appreciate, but perhaps if you try to use casinos with working, responsible tools to prevent the same problem in the future, maybe?

I mean, when the payout is delayed, it is delayed, and no matter how unexpected or bad it is, once the money is paid out, it's gone. I can't guess if you've been waiting days or months, but if you want to share more, we're here. The same applies to the missing document; could you please specify where it is missing? I guess some documents were not accepted for the KYC purposes. Am I close, please?

God dag

Jeg indbetalte CHF 100 den 25. august. Dette beløb er ikke blevet krediteret min konto den dag i dag.

Jeg har kontaktet kundeservice flere gange og indsendt alle de ønskede dokumenter og beviser. På trods af dette er jeg gentagne gange blevet afvist i næsten en måned uden at mit problem er blevet løst eller beløbet er blevet refunderet.

Desværre har jeg endnu ikke modtaget en konkret løsning fra hverken den ansvarlige afdeling eller kundeservice. Jeg har forespurgt flere gange og gennemført alle nødvendige trin fra min side.

Derfor anmelder jeg sagen på denne måde og anmoder om en øjeblikkelig afklaring og en refusion på CHF 100,–.

Hi. I can see that you’ve already submitted a complaint about this and it’s currently waiting for review, so hopefully our team will get to it soon.

Cases involving deposits that were sent but never credited can sometimes be a bit limited from our side, especially when payment providers or banks are involved, but we’ll see what the team can find out once they review everything.

I also saw that you already provided some evidence showing that the money was sent. Has the casino actually explained anything to you so far? For example, why the deposit still hasn’t been credited after about a month, whether they’re still waiting for something, or how long they expect the investigation to take?

I think those details are quite important, mainly so you know what exactly is happening and what you’re supposed to do next.

De bliver ved med at spørge om det samme, selvom jeg har sendt det via e-mail og chat. De bliver ved med at sige, at de vil behandle det, og har bedt om det i ugevis. De bliver ved med at spørge, selvom de allerede har modtaget det.

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Den 7. september sagde de, at de havde modtaget den; i dag, som ovenfor, spørger de igen.

Yes, that sounds like a situation where you’re probably not going to get much further on your own if you’ve already sent them the requested documents and they keep asking for the same thing again without anything actually changing.

At this point, I think the most reasonable thing is to wait for our team and see whether they can help clarify what the casino actually needs and hopefully move the situation forward.

For now, I’d say that’s probably the best step you can take.🙂