GoldenPlay Casino – generel debat

Hvis du vil diskutere noget i relation til GoldenPlay Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hello,

We can discuss any topic, but first, please refrain from using vulgar language and clearly state your issue.

Hej alle sammen,

Hvordan kan eller bør jeg vurdere, at dette casino har et meget højt sikkerhedsindeks, mens tilknyttede casinoer med samme ledelse scorer under gennemsnittet til dårligt i Casino Guru-vurderingen?

Med venlig hilsen

Manuel

Please know that every casino is reviewed and scored separately. It doesn't matter if they have the same management, actually.

Do you have any experience from this casino?

Hej Romi,

Nej, det har jeg ikke endnu. Jeg vender tilbage, når jeg ved mere.

Med venlig hilsen

Manuel

Hej, efter flere forsøg har jeg endelig vundet nogle penge tilbage. Min udbetaling mangler dog stadig. Jeg har uploadet dokumenterne flere gange. De samme dokumenter blev også brugt til andre verifikationsformål. Men min udbetaling mangler stadig.

Diana Hildebrandt

Manden modtager ingen bekræftelse på, at han har foretaget en indbetaling.

Diana1323

Og min udbetaling mangler stadig. Trods upload af dokumenter.

Diana1323

Hello, Diana, I would love to help, but there is no one from the casino here on the forum, so we have little to verify on our end. It may sound weird, but currently you are the one with the information. May I know whether the account was fully verified or perhaps did the casino suggest what could possibly go wrong? Have those documents been approved already?

What about the withdrawal—when did you submit the request?

I know there are a lot of questions, but that's the best we can do on the forum.

Dear Diana1323,

First of all, let us apologize for the late reply.

Thank you for sharing your feedback with us. We are sorry to hear that you've experienced issues with our cash out policy.

That being said, after checking your account, we can confirm that up to this date, we are still missing the part of the documents we require for the verification of your account, your proof of address if we have to be precise, and subsequently, for being able to process your withdrawal request, and that instead of providing them again correctly, your cancelled your withdrawal request.

We sent you numerous communications explaining that for proof of address we only accept an utility bill or a bank statement from the last six months, again, which we never got from you.

Once all of your documents are checked and verified by our Payments team, which can take up to 2 business days, the withdrawal is being processed, as stated in our cash out policy: https://goldeneplay.com/cash-out-policy.

We remain fully available, so please do not hesitate to contact us via our live chat service or via email at support@goldenphelp.com.

Hello,

If you'd like to increase the chances of the player replying, it's a good idea to use the "Reply" button. If the player has notifications enabled, they'll be alerted that someone has responded to their post.

Just a small tip that might help.🙂