Golisimo Casino – generel debat

Hvis du vil diskutere noget i relation til Golisimo Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Mine 5 udbetalinger fra Golisimo er blevet annulleret uden grund; den bliver ved med at sige, at der er en systemfejl. Hjælp venligst.

Hi, if it's a system error, I assume it might be on the casino's end. Have you contacted them via email or live chat, what should you do in this case? That would probably be the first thing I’d do and wait for their advice.

If they don’t reply, or if nothing happens and no one helps you, we’ll try to assist you.

Give it a shot and let me know if you find out anything.🙂

Hej,

Ja, det har jeg, og jeg bliver ved med at få de samme e-mails og svar, der siger, at det er en systemfejl, og at min bank er skyld i det, hvilket ikke engang er sandt. Jeg fik foretaget en anden udbetaling, og den har ventet på behandling siden i går. Jeg håber, det virker nu.

Okay, if you can't withdraw the money and end up getting a rejection, maybe I'll try asking the casino if changing the payment method would help.

Please let me know how things are going.

I'm keeping my fingers crossed.🤞

Jeg har foretaget indbetalinger, og så snart tiden var inde til at hæve beløbet på €400, annullerede de det uden nogen forklaring, og jeg får hele tiden det samme svar i e-mails og livechat.

e71a38c0-7e2b-4e0a-ae50-d8d29f811062 transaktionskode

What exactly the tell you, please?

Did you play with a bonus or without?

Ingen bonus! Det kostede mig €3.000, og de vil ikke lade mig hæve det, det gør ikke noget, jeg kontakter anklagemyndigheden for cyberkriminalitet, og alt skal nok gå!

Well, perhaps our complaint team could help. We need to know what exactly happened, though.

De har ikke udbetalt mine penge i to uger. De bliver ved med at sige "snart", "vær tålmodig", "vi har systemfejl", og hver gang er det en eller anden ny undskyldning... Hold dig væk fra dette casino!

Hi, complaining is certainly the best way to get some support in that matter. I'm quite surprised, to be honest, because the casino seemed quite good to me. Hopefully, someone will resolve those technical issues soon so you can get the money.

Ifølge chatsupporten er problemerne blevet løst. Men jeg har stadig ikke modtaget en udbetaling. Jeg har ventet i over to uger. Og yderligere udbetalinger er blokeret af casinoet. Det er alt sammen meget mærkeligt.

Oh, it is kind of strange. If the casino says everything is resolved, they could also provide the transaction tracking number. What do you think? If everything is in order like they claimed to you, it should not pose any problems for them now. Or, perhaps you can send them your banking history with even older incoming transactions so the missing funds are obvious. It's an idea, just in case you have not tried it already, of course.

In any case, you did well by submitting the complaint; it usually takes some time, but the mediators will be very interested in identifying the problematic point and possibly resolving it.

GOLISME! Indbetalinger foretages øjeblikkeligt, men at hæve penge er en helt anden historie.

Personlige dokumenter, verifikation indtil de vil gøre det, og de fortæller dig bare, at vi er på sagen, og at udbetalinger er blokeret.

Jeg synes, det er en fupside, fordi de snakker meget, men ikke lader dig afhente dine præmier.

Det er en skændsel.

Jeg anbefaler ikke at bruge en eneste euro på Golisimo.

Der er andre sider, hvor du kan få dine præmier på din konto inden for 24 timer eller mindre.

Spil ikke her, det er spild af penge

Hvis dette ændrer sig, giver jeg dig besked.

Hay there, I understand you have been facing difficulties with your withdrawal, and unlike the last player who described withdrawals in this thread, you are still waiting for your money. I do not believe the casino is a scam because it is capable of paying. But I understand that it may be slower than you would like to accept, and that's fair.

Maybe we can help you share more about your situation.

You said the casino was talking a lot, so what kind of information did you get regarding the withdrawal? That would be truly handy, if you ask me.

Nå, det er en uge siden, jeg uploadede de dokumenter, de bad om for at bekræfte min konto, og de bliver bare ved med at fortælle mig, at de har prioriteret det, men ingen gør noget, og mine udbetalinger er blokeret.

Agenterne bliver bare ved med at fortælle mig, at de har prioriteret mig, men jeg kan ikke få noget til at ske, og jeg kan ikke hæve mine gevinster, og jeg begynder at tro, at det her er svindel.

Under alle omstændigheder synes jeg virkelig, det er mærkeligt, at når man skal indbetale penge for at spille, beder de ikke om nogen form for dokumentation og antager, at man er ejeren af ​​kortet, men nu beder de om bevis for adresse, ID, et billede af kortet og en masse andre ting for at hæve penge. Jeg forestiller mig, at de nu, for at forsinke mig, vil sige, at de har brug for mere dokumentation for at fortsætte med at trække processen ud.

Hello, first of all, deposits are a completely different league compared to withdrawals, and this is where the delay comes in, I'd say. I would instead focus on the fact that, for some reason, the verification requires more documents. This may be reasonable; however, unless the KYC is completed, no withdrawal will likely be approved.

Well, based on my experience, it does not matter much why the process needs more documents but what the casino can do to catch up with the list. I know waiting is challenging to bear, but currently it seems the process is somehow running; the casino is communicating with you, is that correct? Do you have any indications that the casino does not want to pay?

Casinoet kontaktede mig for nylig for at bekræfte, at de verificerer oplysningerne, men seks hverdage virker overdrevent lang til at verificere en adresse, et ID-kort og et kreditkort i mit navn. Hvis noget ændrer sig, trækker jeg min erklæring tilbage og bekræfter, at alt har været korrekt fra starten. De er høflige, men jeg ser ingen resultater.