Hi, I hope you’ll get some answers from other players. I checked and it looks like we don’t have this casino in our database yet, so I’ve sent it to our team to review.
Have you already played at this casino and that’s why you’re asking about this information, or are you considering trying it out?
Hello Lulule, thank you for your enthusiasm. 🙂 Hopefully the casino won't give you any trouble and even though the review may take a couple of weeks since the list is pretty long, our website will once be "one casino bigger" thanks to you!
We will be here to see how things are moving in this GTSpins Casino.
Hi, there is still time to get it sorted by the casino, I mean, without the complaint. On the other hand, I know there has been no further progress. Which still limits actual options to waiting it out patiently. At least that's how it appears to me today. 😐
Dear Lulule, first of all, kindly do not post your question randomly across the whole forum. I would hate to ignore you accidentally. Let's stay here, shall we?
Now, players can lodge a complaint without us reviewing the casino; they just need to select the option indicating that the casino is not on the list and provide the full URL address instead. 🙏 Just as you asked in the other thread. No need to worry about that.
Secondly, the waiting period of 14 full days must be met. I believe it has not ended yet, but please consider how long it has been on your own.
I'll be here if you have any further questions regarding the complaint, of course.
Thanks I’ll wait for two weeks before raising a complaint.
in terms of discussion re casino I don’t see what the issue is asking in different forums. Also this thread weirdly does not seem to come up on search. I just really want to know if anyone had issues with this casino or they do genuinely pay some players as I can’t keep waiting for long
I get it honestly where those questions are coming from; it's natural to seek out the experiences of others—and I get it; it's not easy with an unreviewed casino. 😐
I would love to help you find anyone who has played there; frankly, until official complaints exist in the system along with the casino review, I have nowhere to start.
In my opinion, no one has lodged a complaint against this specific casino just yet and at the same time, its review is under development.
Cool thank you! I think it would just put me at ease hearing other people thoughts about it. And I do have quite a big balance with them I’m genuinely want to get paid. I’ll wait another week before submitting companint, Tuesday next week will be 2 weeks
You are welcome. I thought about it again though, and perhaps it would be beneficial to submit the complaint request sooner. Follow my idea: the Data Team responsible for the casino reviews works closely with colleagues from the Complaint Team. Submitting a complaint against an unreviewed casino may speed up the review itself. Moreover, if the casino aims to pay sooner than those 14 full days pass, you can close the complaint using a single button. And if the casino still has a problem paying, the complaint will come in handy anyway.
The call is yours; whatever you decide to do, is fine, of course. 🙂
They are an unlicenced/scam casino. They promised me refunds of £1,015 via cryptocurrency on 24th July. Told the refund was in final stages of processing on 27th July but still not received and they ignoring all emails sent to them since 27th July. Live Chat is a useless chat bot.
Casinoguru this casino needs to be reviewed and flagged by you asap.
Below is the message I received from support on 27th July. I immediately clarified all wallet details and have been ghosted ever since. I will keep this updated if I ever hear from them and receive the promised refunds.
My name is Chase, and I’m here to make sure you get the support you need today!
I hope everything is going well on your side.
Your refund request is now at the final stage of processing. Thank you for providing your cryptocurrency wallet address.
As we are unable to verify the ownership of the destination wallet, we kindly ask you to review the wallet address once more and confirm that it is correct and intended for receiving your refund.
By confirming, you acknowledge that you have carefully reviewed the wallet address, confirm that it is correct for receiving your refund, and accept responsibility for the details you have supplied.
Looking forward to hearing from you soon!
And of course, should you need any further help, feel free to reach out to us anytime! 💪
Best Regards,
GTSpins Support Team
De er et ulicenseret/svindelcasino. De lovede mig en refusion på £1.015 via kryptovaluta den 24. juli. Fik at vide, at refusionen var i den sidste behandlingsfase den 27. juli, men stadig ikke modtaget, og de ignorerer alle e-mails, der er sendt til dem siden den 27. juli. Livechat er en ubrugelig chatbot.
Casinoguru, dette casino skal gennemgås og markeres af dig hurtigst muligt.
Nedenfor er den besked, jeg modtog fra support den 27. juli. Jeg afklarede straks alle mine wallets detaljer, og jeg har været ghostet lige siden. Jeg holder dette opdateret, hvis jeg nogensinde hører fra dem og modtager de lovede refusioner.
Mit navn er Chase, og jeg er her for at sikre, at du får den støtte, du har brug for i dag!
Jeg håber, at alt går godt fra din side.
Din anmodning om refusion er nu i den sidste fase af behandlingen. Tak for at du har angivet adressen til din kryptovaluta-wallet.
Da vi ikke kan bekræfte ejerskabet af destinations-wallet'en, beder vi dig venligst om at gennemgå wallet-adressen endnu en gang og bekræfte, at den er korrekt og beregnet til at modtage din refusion.
Ved at bekræfte accepterer du, at du omhyggeligt har gennemgået wallet-adressen, bekræfter, at den er korrekt til modtagelse af din refusion, og accepterer ansvar for de oplysninger, du har angivet.
Ser frem til at høre fra dig snart!
Og selvfølgelig, hvis du har brug for yderligere hjælp, er du velkommen til at kontakte os når som helst! 💪
Med venlig hilsen,
GTSpins supportteam
They are an unlicenced/scam casino. They promised me refunds of £1,015 via cryptocurrency on 24th July. Told the refund was in final stages of processing on 27th July but still not received and they ignoring all emails sent to them since 27th July. Live Chat is a useless chat bot.
Casinoguru this casino needs to be reviewed and flagged by you asap.
Below is the message I received from support on 27th July. I immediately clarified all wallet details and have been ghosted ever since. I will keep this updated if I ever hear from them and receive the promised refunds.
My name is Chase, and I’m here to make sure you get the support you need today!
I hope everything is going well on your side.
Your refund request is now at the final stage of processing. Thank you for providing your cryptocurrency wallet address.
As we are unable to verify the ownership of the destination wallet, we kindly ask you to review the wallet address once more and confirm that it is correct and intended for receiving your refund.
By confirming, you acknowledge that you have carefully reviewed the wallet address, confirm that it is correct for receiving your refund, and accept responsibility for the details you have supplied.
Looking forward to hearing from you soon!
And of course, should you need any further help, feel free to reach out to us anytime! 💪
Best Regards,
GTSpins Support Team
Thanks for the information. The casino is still being reviewed, so we'll need to wait for that.
What does come to mind regarding your situation, though, is opening a complaint if you're saying that the casino promised you a refund and you have evidence of that. Those would definitely be useful for our team when looking into the situation.
Have you considered doing that?
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.