Hejgo Casino – generel debat

Hvis du vil diskutere noget i relation til Hejgo Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.



Hello. I've made an account yesterday on this casino. After several tries of getting verrified. it didnt happend at first because they didnt accept my bank account since they needed something showing both name and account because of trustly deposit. Everything else got accepted. Then after the 4 time, it was finally the right document and i got fully verified. The live chat said that it was fine, and then i got the message that i was fully verified. Now today, I got another mail where the withdrawal got cancelled. I then tried to log in, and the it says that the account is blocked? After getting fully verified. I Dont' know if its because this is a very new casino, but i have never experinced anything like this before and i have played on over 20+ sites. My gmail on the account is lancythura@gmail.com and name is mads lykkegaard. This cant be true that i can deposit more than 200 euros and cant withdraw 125 euros. As you can see on the document uploaded, they are keep saying the same thing, but now the account is blocked. I need help, is this site really not trusted?

Hello, according to user reviews this problem is not bound to you only. Keep pushing through email, be persistent. If you feel like it, you can submit a complaint here: https://casino.guru/complaints

What is the latest reaction from the casino, please?



They are saying im verified and its being processed. The problem is, i cant log into my account, and earlier i got a message that the withdrawal was cancelled. They are saying the same over and over.

So did they explain you why they blocked your account?

They said that i have made self excluded myself from N1 license, but i dont freaking know why they didnt tell me before fully verified myself and deposited. Im getting my deposit for 110 euros back, so will only be loosing around 15 euros. dont want to argue with them that it doesnt make sense and that i shouldnt be allowed on the site in the first place. problem fixed after several hours and ive lost 15 euros from it

To me, it seems that they run an exact verification and user check only after a withdrawal request is placed. Something like: Feel free to deposit, it's your decision, after all... On the other hand, better 15€ than nothing I'd say.

Im back. Still havent received whats promised. They keep saying the same thing over and over again

Hello, I can see that the complaint team is waiting for your reaction. Would you please respond? Thank you.

Hej, kan nogen dele deres erfaringer med mig? Jeg opnåede en stor gevinst den 5. december, hvorefter jeg sendte en udbetalingsanmodning. Lige nu er mine udbetalinger stadig ikke behandlet. Jeg er meget bekymret for, om du overhovedet ville betale ud? Og hvor længe skal jeg vente? Kan nogen hjælpe mig videre. Jeg tabte en masse penge for nylig, vandt endelig og må vente så længe på en udbetaling. Jeg er virkelig skuffet! Tak for hjælpen. Le

Hi, I don't think a week is that long yet, as we give casinos 14 days to sort out the withdrawal process. However, have you tried asking the casino why it takes so long and what is the reason ? Do you already have a verified casino account ? 

I will wait for the answer.

Jeg har skrevet til kundesupport flere gange og har altid fået samme svar om, at min henvendelse vil blive sendt videre til økonomiafdelingen. Den sidste udbetaling blev foretaget samme dag, så jeg var bekymret. Jeg har allerede bekræftet min konto fuldt ud. Du har allerede overført penge til min bankkonto to gange! Kun denne gang med en stor sum tager så lang tid. Tak for dit svar. Lg

Hej, jeg er her igen. Nu svarer kundesupport mig slet ikke. Jeg ved ikke, hvad jeg skal gøre nu. Kan du fortælle mig, hvornår skal jeg vente yderligere? Jeg ville have en advokat. Lg. Le

Hi, you didn't withdraw any money with us as we are not a casino. 

However, if support is not responding and you still can't find out anything new, I feel that a complaint is in the air. If nothing changes in the next few days I recommend you to open it here on this link. 

I hope everything will be resolved and you will get your money. 

Dette casino vil blive permanent sortlistet!

Først annoncerede de sig selv på forsiden af google med en BETALT annonce som følger:

Nyt helt finsk casino!

25% cashback

100 gratis spins

Ingen registrering.

Alle 100% løgne! Penge til spilkontoen, ingen lovede gratis spins.

De påstod også, at annoncen ikke er deres. Juupa juu. Hvem ville ellers betale Google for annoncering end dem selv.

Intet at gøre med Finland, kun en automatisk oversætter i chatten.

Jeg tabte €2.200, hvilket burde give €550 cashback. Nå, jeg får ikke en øre, fordi jeg havde trukket lidt tidligere, så det er en permanent hindring for enhver cashback. De tolker det som en vindende spiller. Så du er en vindende spiller for evigt, selvom du taber en million.

BEMÆRK! Selv én euro (€1) er nok til permanent at nægte cashback!

Udbetaling er meget vanskelig, og det tager mange dage for pengene at overføre..

Jeg vandt også €100 i Pragmatic Plays daglige drop-konkurrence, hvis gevinster Pragmatic Play udbetaler inden for 72 timer. Pengene blev ikke modtaget i mere end en uge. I kundeservicen skulle dette også vrides flere gange og der gik timer i chatten -> vi ved ikke hvad du snakker om, har du nogle beviser? 😂 Whoah whoah!

Og ja, den registrering var så obligatorisk efter den længste formel..

Udvalget af spil er på et ok niveau, men spillenes rtp er den lavest mulige kaste!

Kundeservice stinker, og du skal altid vente meget længe, før der kommer nogen på linjerne. Jeg fik ikke svar på nogen af mine spørgsmål fra dem..

Siden er meget grundlæggende, og du kan ikke komme nogen vegne uden chatbottens links. Som pung og kasse. De er slet ikke på siden, men du kan faktisk kun tilgå dem via chat fra linket! 😂

At sådan et casino er hejgo. Jeg anbefaler ikke til nogen!

Oh hey, I can see that's probably not the best experience based on what I've read. But I commend you for pointing out both the pros and cons. 

As for the cashback, I find it strange if it's like you describe. Obviously I would not be happy with that and would not play in such a casino. However, I wouldn't spend so much money to start with, but I would make a deposit first to check the casino. 

Anyway, do you have any ongoing problem in this casino that you need help with ? Or did you just want to express in general what you went through ? 🤔

Either way, I hope your next experience will only be better.