HELLSPIN INDBETAL IKKE

Just took 1000e from my account with no valide explanation

actually what was purpose for such action? or they just close ur account without explanation

They invoice some terms and condition BS. When i deposite 200€+ on weekend.

any real details?

Sure, They confiscated €1,000 in winnings claiming I broke the €5 max bet rule with an active bonus. The "breach" was a bonus buy their platform itself allowed (bonus buy), and the winnings came from other bets, not the one they claim. Formal complaint sent, escalating to the regulator next.

Hi, I’ve read through what happened, and I can see that the casino accused you of either using or violating the maximum bet limit while playing with a bonus.

My question is, is that actually what happened? Did you place bets higher than €5, or did what you describe happen instead, that you were able to purchase a bonus buy while you had an active bonus?

Did you perhaps check the casino’s terms and conditions to see whether bonus buys are prohibited while playing with an active bonus? I’ve seen this several times before, and in most cases, bonus buys are not allowed when you have an active bonus. This should usually be stated in the bonus terms and conditions.

Of course, ideally, the bonus buy option should be disabled while you have an active bonus if the casino doesn’t support or allow it, but I know that this often isn't the case.

So, could you please clarify exactly what happened?

Thanks Jaroslav. To clarify: I never manually placed a bet above €5. What happened was a bonus buy while the bonus was active.

Their terms don’t prohibit bonus buys with an active bonus the clause they quoted (1e) states that purchasing game features "will increase the value of your bet", so it’s treated as a stake amount issue, not a prohibited action. The bonus buy exceeded €5 and that’s the breach they’re citing.

The key point is the chronology: the €1,000 was won in the first spins after the bonus was credited, at stakes within the €5 limit, before the bonus buy. The bonus buy came later and generated around €200. They confiscated everything, including winnings accumulated before any breach occurred. I’ve asked for my betting history to prove the timeline they said it’s been forwarded to a "dedicated team" but I haven’t received it yet. They’ve already declared the decision "irrevocable" before providing the evidence it rests on.

just to be clear the casino is voiding €1,000 in winnings over an €11 bonus with an €11 wagering requirement. Even if the bonus buy is stripped out of the wagering calculation entirely, the requirement was still met. The proportionality here seems hard to defend.

I think the main problem in this case is that casinos often treat the bonus buy as a whole. So, even if the actual bet is only $1 or $2, if you purchase a bonus buy for $20, $30, $50, $100, or $200, they still count the entire amount you paid for the bonus buy as the bet. That’s essentially the violation they are referring to.

Because of that, I think it would probably be difficult for our complaint team to defend your case. At the very least, something you can do in the future is avoid purchasing bonus buys when you have an active bonus. You could also ask the casino beforehand whether bonus buys are allowed, or check the Terms and Conditions carefully.

Even though you said the Terms and Conditions don’t explicitly state that bonus buys are prohibited, based on what you sent me, it is still stated there either directly or indirectly. So I also don’t think the licensing authority would necessarily be able to do much in this case, as I would say the casino probably didn’t do anything wrong if their Terms state that the bonus buy increases your bet.

Unfortunately, even though I saw the timeline you described and it happened after you won the $1,000, I believe the casino will consider the entire period during which you had the bonus active when determining whether the maximum bet limit was violated.

Dette casino er nu på min sorte liste. Sikke et beskidt casino!

Casinoet udbetaler ikke korrekt, supporten svarer ikke eller afslutter simpelthen chatten, og jeg havde en udbetalingsanmodning på €250, der blev annulleret hver gang, på trods af at jeg havde gennemført KYC.

Betaling afvises, og der gives intet svar, når jeg spørger; jeg får besked på at vente et par dage mere, og jeg har hørt dette i ugevis nu ...

Spil venligst ikke der!!!

Indbetal venligst ikke penge. Dette casino er berygtet for at forårsage problemer med udbetalinger. Husk, at de har overtaget, når det kommer til udbetalinger... Over €5.000 er blevet tilbageholdt, og de har givet fuldstændig opdigtede grunde... Der er masser af velrenommerede casinoer, der ikke snyder deres spillere!

Dette casino kan ikke anbefales!! De trækker dig bare på klem og prøver konstant at få dig til at annullere din udbetaling og fortsætte med at spille. De reklamerer med hurtige udbetalinger, men det er en løgn!!!! Slet ikke anbefalet!!

Hold dig væk! Supporten er katastrofal, udbetalingerne tilbageholdes.

Hellspins support er en skandale. Chats falder konstant ud, og når du endelig får fat i nogen, behandler de dig uhøfligt.

Endnu værre: Betalinger tilbageholdes uden grund.

For mig er casinoet nu forbudt. Jeg kan ikke anbefale det til nogen.

Jeg har spillet online i meget lang tid, men jeg har aldrig oplevet noget lignende før – bare at hæve penge eller ikke udbetale dem... Jeg ville bestemt ikke anbefale denne butik...

Indbetaling foretaget, men ingen penge krediteret

Unormalt dårlig support, indbetalingskredit tager evigheder. Bonusvilkårene blev ændret, mens bonussen var aktiv; jeg har aldrig oplevet så dårligt et casino, hold dig væk!

I dag anmodede jeg om en udbetaling for første gang, og kort efter var hele min saldo simpelthen blevet slettet. De stjal €600 fra mig, selvom jeg havde indbetalt flere gange før. Disse svindlere er en rigtig flok svindlere!

Mülll

Fuldstændig elendigt, havde problemer med udbetalinger, fik ingen hjælp via livechat eller e-mail. Hold dig væk, så snart det kommer til udbetalinger, bliver tingene pludselig svære.