Hjælp mig venligst

Jeg har vundet nogle gevinster på min indsats, og jeg kan ikke modtage dem på min konto. Jeg modtog nogle e-mails om, at du skal uploade et billede af kortet, og mit navn står ikke på det, og jeg ved ikke, hvor jeg skal uploade det... de svarer på en e-mail med ja og 10 nej. Hjælp mig venligst.

I highly advise to contact their customer service and ask them on how to upload it having a visual references will help you a lot. Uploading a photo card, I think this is one of their KYC process that players needs to comply.

Hi, I see that the player gave you some good advice and I would also contact customer support to know what to do. So is the problem that they don't accept your card just because it doesn't have your name on it? Isn't there a field somewhere in the profile or on the page to upload it?