Hotline Casino – generel debat (side 3)

So, hopefully, you'll get it soon. We'll be waiting for your news.

Hi, yes , I received my winnings. 👌

I can see that it went pretty well in the casino and I would say according to the assumptions. You got the withdrawal and the tournament win which is great. What payment method did you use? 🙂

hi, im using skrill.

Great so that's a pretty common method for players. 

Do you also think you will stay here to play even if there were such small troubles? 🙂

of course. i will, ocasionally. 😉

Jeg vil gerne dele min oplevelse med Hotline Casino.

Jeg vandt cirka €3.300 og anmodede om en udbetaling. Min udbetaling blev oprindeligt afvist med den begrundelse, at jeg havde overtrådt regel 2.2 (flere konti).

Denne beskyldning er forkert. Jeg oprettede og brugte kun én konto og begik ingen overtrædelse.

Efter adskillige e-mails og klager blev min saldo genoprettet af casinoet selv, hvilket viser, at den oprindelige afvisning var ubegrundet.

Siden da er jeg gentagne gange blevet bedt om at indsende forskellige verifikationsdokumenter.

Jeg har fremlagt alle de ønskede dokumenter i sin helhed, herunder:

- Pas og selfie

- Selfie med håndskrevet besked ("Hotline Casino")

- Kørekort

- Bankudtog (med bevis for indbetaling)

- Bevis for adresse

Jeg har dog ikke modtaget svar siden den 11. april.

Min konto viser stadig en saldo, men det udbetalbare beløb er €0, og jeg kan ikke foretage en udbetaling.

Flere henvendelser fra mig forblev ubesvarede.

I øjeblikket ser det ud til, at betalingen bevidst bliver forsinket.

That's definitely not pleasant. So, can you tell me if your verification has been approved, or is the casino still reviewing what you submitted? Maybe that's why you still haven't received your money.

Tak for svaret.

Siden da har jeg hverken modtaget information eller svar. Jeg har indsendt alt, og efter min mening er verifikationsprocessen endnu ikke afsluttet, men der har ikke været nogen nyheder i fem dage.

So, clearly, it’s possible that what we’re both saying—that it won’t be finished yet—is true. 

Let’s check in again next week, and if nothing changes, we’ll see what can be done. I’d like to mention that we’re giving the casinos 14 days to resolve everything necessary regarding KYC, and if they can’t manage it, you can ask our team for help.

Okay. Mange tak!

Update:

The casino has now confirmed that my account is fully verified.

Despite this, my balance (~€3,190) is still not available for withdrawal (0€ available).

This raises serious concerns, as there should be no remaining reason to block my withdrawal after successful verification.

Waiting for clarification from the casino.

It's great that you're waiting for clarification from the casino; I was just about to ask if they'd told you anything about it.

It's great that they've verified you, so let me know why you can't withdraw once they tell you the reason.

It has now been over 48 hours since the casino confirmed that my account is fully verified.

However, my balance (~€3,190) is still not available for withdrawal (0€ available), and I have received no response.

At this point, there is no clear reason for this continued restriction.

This situation is becoming very concerning.

I'd try messaging them on live chat again and asking.

Will you do that? 

Ja, jeg kontaktede livechatten.

Der modtog jeg bekræftelse på, at mine dokumenter var blevet accepteret. Min konto blev derefter opdateret, og jeg kunne endelig anmode om udbetalinger.

Jeg har nu indsendt to udbetalingsanmodninger (i alt ca. €3.190), som begge i øjeblikket har status som "afventende".

Jeg giver en ny opdatering her, så snart status ændrer sig.

Great, I'll look forward to this update. I'm sure you'll finally make some progress and everything will be fine.😉

Update:

I would like to provide a full update on the situation.

After my withdrawals were initially requested, both transactions briefly showed "success", but were then reverted back to pending.

Later, both of these withdrawal requests were declined, and instead a new €500 transaction appeared with the status "hold".

I also received an email from the casino stating that due to payment provider issues, my withdrawals would be processed in installments, and that the first €500 had already been sent. The remaining balance was returned to my account, and I was advised to submit new withdrawal requests.

Following this, I submitted a new withdrawal request of €2000, which is currently still pending.

At this moment:

- €500 remains on "hold" for several days

- €2000 remains pending with no progress

Despite multiple updates and communication, there has been no actual movement for days.

This situation is becoming increasingly concerning.

If this keeps up, you know you can contact us and submit a complaint. I’m curious to see if you’ll receive the first withdrawal that the casino said they’d already sent.

I’ll be here waiting for further updates. 🙂

Update:

I have now received the first €500 payment.

However, the remaining €2000 withdrawal has been pending since April 28 with no further progress.

At this point, I am still waiting for the remaining funds to be processed.