Hej Radka. Mange argumenter kan fremføres, men det handler i sidste ende om, hvordan man fortolker de vilkår og betingelser, som disse casinoer har. En af de vigtigste bekymringer er den vaghed, der ofte findes i disse udtryk. Selvom de kan virke ligetil ved første øjekast, afslører en nærmere undersøgelse, at mange regler kan håndhæves selektivt eller helt udelades, afhængigt af, hvad der gavner casinoet. Huset har altid en fordel, og når det kombineres med tvetydige vilkår og betingelser, bliver det stadig sværere for spillere at gå sejrrige.
Med hensyn til Rewards Club Cash Back-rabatten er dette en fordel designet til at tilskynde spillernes beslutning om at indbetale penge på deres casino. I modsætning til bonusser eller kampagner, der tilbydes af casinoerne, ændres der ofte og har forskellige regler for forskellige bonusser, såsom krav til, hvor mange gange du skal satse indbetalingen + bonusbeløbet før udbetaling, (overførsler) eller grænser for, hvor meget du kan indløse ud.
Jeg foretog to indbetalinger, et til $77 kl. 12.46 om eftermiddagen og et andet for $74 kl. 3.58 om eftermiddagen. Baseret på de samlede indskud burde jeg have modtaget $22 kontant tilbage. Jeg kontaktede kundeservice omkring klokken 1:00 om eftermiddagen næste dag. Jeg fik at vide, at rabatten ville blive udstedt tættere på tidspunktet for min sidste betaling. De sagde, at de skulle kontakte dem igen, hvis jeg stadig ikke havde modtaget rabatten, og de ville tilføje den manuelt. Da jeg kontaktede kundeservice igen for at forhøre mig om min cash back, fik jeg at vide, at jeg ikke var en hyppig indskyder og ikke var berettiget til rabatten. Efter at have ventet et stykke tid, rakte jeg ud igen og talte med en anden agent. Denne agent informerede mig om, at da jeg betragtes som en dygtig spiller, er jeg ikke kvalificeret til casino-høfligheder. Da agenten ikke havde bemyndigelse til at foretage ændringer, bad jeg ham om én ting, inden jeg afsluttede samtalen. Jeg bad ham om at påpege de specifikke vilkår og betingelser for cashback-rabatten, at statsdygtige spillere er diskvalificerede. Han sagde: "Det er ikke på kasinoets betingelser. Det er den øverste ledelses beslutning for din type konto." Men efter at have fået at vide, at jeg ikke kvalificerede mig til casino-høfligheder, blev jeg tilbudt en $150 gratis chip med en $7.500 rollover & $150 maksimal udbetaling. Hvilken joke!
Lad os for argumentets skyld antage, at jeg ikke ofte indbetaler. Hvad betyder det, om jeg indbetaler $600 én gang om ugen eller $200 hver anden dag? Rabatten udstedes udelukkende baseret på de samlede indbetalinger, som spilleren foretog den foregående dag, ikke på hvor ofte spilleren indbetalte. Hvad er en dygtig spiller helt præcist? Jeg troede, at udtrykket ofte forbindes med spil, der involverer strategibeslutninger og et element af færdigheder, såsom kortspil som Blackjack. I modsætning hertil betragtes spilleautomater som spil med ren chance, hvor resultatet bestemmes af tilfældige talgeneratorer, og spilleren ikke har direkte kontrol over resultaterne.
Som en, der har spillet på Raging Bull Casino i næsten to år, har jeg endnu ikke foretaget en udbetaling. Jeg har med succes hævet penge fra deres søsterkasino, så måske har de taget højde for det. Lad os antage, at jeg er en meget dygtig spiller. Selvom det er sandt, burde det så forhindre mig i at modtage en fordel, som kasinoet annoncerer som et incitament til at indbetale penge på deres casino? Hvis det er deres argument, har jeg en løsning. Rewards Club Rabat har vilkår og betingelser nummereret 1-6. De kunne blot tilføje #7: Spillere, der indbetaler sjældent, vil ikke kvalificere sig til cashback-rabatten, og #8: Spillere, der anses for at være meget dygtige, vil automatisk blive diskvalificeret. Jeg er dog 100 % sikker på, at kasinoet ikke vil overveje at tilføje disse vilkår, for så vil cashback-rabatten ikke længere tjene som et incitament for spillere til at vælge deres kasino til at indbetale penge. Ledelsen har magten til at træffe beslutninger, men den skal give mening. Giv spillerne information til at træffe informerede beslutninger. Undlad at udelade udtryk, som du kan bruge mod en spiller på et senere tidspunkt. Gør det til en fair spilleplads.
Hi Radka. Many arguments can be made, but it ultimately boils down to how one interprets the terms and conditions set forth by these casinos. One of the most significant concerns is the vagueness often found in these terms. While they may appear straightforward at first glance, a closer examination reveals that many rules can be selectively enforced or omitted altogether, depending on what benefits the casino. The house always has an edge, and when combined with ambiguous terms and conditions, it becomes increasingly difficult for players to emerge victorious.
Regarding the Rewards Club Cash Back Rebate, this is a benefit designed to incentive the players' decision to deposit money into their casino. Unlike bonuses or promotions offered by the casinos, that change frequently and have different rules for different bonuses, such as requirements for how many times you need to wager the deposit + bonus amount before withdrawing, (rollovers) or limits on how much you can cash out.
I made two deposits, one for $77 at 12:46 in the afternoon and another for $74 at 3:58 in the afternoon. Based on the total deposits, I should have received $22 cash back. I contacted customer service around 1:00 in the afternoon the next day. I was told the rebate would be issued closer to the time of my last payment. They said to contact them again if I still had not received the rebate and they would add it manually. When I contacted customer service again to inquire about my cash back, I was told that I was not a frequent depositor and did not qualify for the rebate. After waiting for some time, I reached out once more and spoke to a different agent. This agent informed me that since I am considered a skilled player, I do not qualify for casino courtesies. As the agent did not have the authority to make any changes, I requested one thing from him before ending the conversation. I asked him to point out the specific terms and conditions of the cash back rebate, that state skilled players are disqualified. He said, "It is not on the casino's terms. It is the upper management's decision for your type of account." However, after being told I didn't qualify for casino courtesies, I was offered a $150 free chip with a $7,500 rollover & $150 maximum cashout. What a joke!
Let's assume, for the sake of argument, that I don't frequently deposit. What does it matter if I deposit $600 once a week, or $200 every other day? The rebate is solely issued based on the total deposits the player made the previous day, not on how frequent the player deposits. What is a skilled player exactly? I thought the term is often associated with games that involve strategy decision-making, and an element of skill, such as card games like Blackjack. In contrast, slot machines are considered games of pure chance, where the outcome is determined by random number generators, and the player has no direct control over the results.
As someone who has been playing at Raging Bull Casino for nearly two years, I have yet to make a withdrawal. I have successfully withdrawn money from their sister casino, so perhaps they took that into account. Let's assume I am a very skilled player. Even if that is true, should that prevent me from receiving a benefit that the casino advertises as an incentive for depositing money into their casino? If that is their argument, I have a solution. The Rewards Club Rebate has terms and conditions numbered 1-6. They could simply add #7: Players who deposit infrequently will not qualify for the cash back rebate, and #8: Players considered highly skilled will automatically be disqualified. However, I am 100% certain the casino will not consider adding these terms because then, the cash back rebate would no longer serve as an incentive for players to choose their casino to deposit money. Management has the power to make decisions, however, it needs to make sense. Give players information to make informed decisions. Don't omit terms that you can use against a player at a later time. Make it a fair playing field.
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