Jackpot City Casino – generel debat

Hvis du vil diskutere noget i relation til Jackpot City Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Det er et casino med meget lave spillehjul, det fordeler jackpotsene i løbet af dagen, jeg ved det, fordi min bror og hans kæreste har vundet det tre gange, cirka 80.000 CLP hver gang.

I assume that's good for you, am I right? 

Didn't you play at this casino? 

When jackpots were won several times a day, how high were they? 

I would probably see it for the first time if it happened so many times in one day.😀

Hi I was trying to withdraw money from jackpot city casino they held back $836 for charge back fees they kept i was not aware of these fees nor did they have any info requarding charge back fees until couple weeks after my complaint been over 3 months no reply

Hello, we would surely like to help you, but it is really important to explain the whole matter, especially when it comes to chargebacks.

So, can you kindly explain the whole situation step by step, please?

You know, normally I would suggest lodging an official complaint, but when chargebacks get involved, we usually can't help much; hence, I prefer not to give you false hope and instead gain further knowledge about the events.

Did you do chargebacks against this casino, please? Perhaps I got it all wrong...

Dette casino udbetaler ikke udbetalinger, som det skal. Ved flere lejligheder har jeg måttet kæmpe med dem mindst seks gange for at få mine udbetalinger behandlet, fordi jeg ændrede min adresse. Jeg var nødt til at forklare, hvorfor adressen ikke var den samme som den, jeg registrerede mig hos, hvilket jeg gjorde umiddelbart efter at være blevet spurgt. Men selv med oplysningerne fortsætter det. De skylder mig en betaling på $900 fra sidste måned og en anden på $1000 fra to uger siden, og det er umuligt at tale med nogen, bare ubesvarede beskeder. Jeg fik endelig svar efter flere ugers forespørgsler. De fortalte mig, at de ville løse situationen, og at det kunne tage 24 timer at frigive mine penge. Det er over en uge siden nu! Forfærdelig kundeservice, forfærdelige udbetalinger også!

Hi, if you're having these kinds of problems, I'd recommend filing a complaint. But based on what I saw in the review, it says the casino doesn't respond to complaints, so it's pretty doubtful whether we'll be able to get in touch with them. It’s definitely worth a try, though, and if they don’t resolve it, their safety rating would go down. 

So, are you interested? 

As for withdrawals and communication with the casino, I can see that it’s not the best. The worst part is when they tell you something and then don’t respond for a long time. The player has no idea what to think, and honestly, I don’t know what to say about this either. If you’ve already received some money and the problem is the address, I’d only understand if there were issues because you didn’t tell them—which, based on what you wrote, wasn’t the case for you.

I hope it gets resolved somehow and you get the rest that the casino owes you.