Jeg fik det; jeg modtog det ikke (side 2)

I have to say that I found the VIP 3 situation rather unusual. I've seen this practice in less reputable casinos, where a player is unable to withdraw until they reach a specific VIP level. Though I understand there was some kind of promotion or bonus involved, reaching a certain level through deposits or wagers is very different from, say, a small verification deposit.

Furthermore, if I understand the information from the screenshots correctly, the finance manager did not explain what you were supposed to do, which is very concerning, and I understand it is not an easy situation for you.

Ingen chance – hverken økonomichefen eller kundesupporten kunne hjælpe mig, og jeg sad tilbage med en tvivl om, hvad jeg skulle gøre. Da jeg forsøgte at hæve penge, bad de mig om at kontakte kundesupporten. Jeg kontaktede kundesupporten, og de henviste mig til økonomiafdelingen, og man kunne stadig ikke spille, medmindre man hævede penge, så vi ved ikke, hvad vi skulle gøre – det er virkelig svært. Det her er skærmbilleder, jeg lige har taget; man kan bare ikke slippe ud af det her. Jeg har allerede foretaget tre indbetalinger og har ikke været i stand til at hæve penge.

I see what you mean; my opinion is the same, so please make sure those screenshots reach the complaint thread. It's an absolute priority, since here on the forum we "just talk"; the real deal happens through the complaint.

Jean needs to know all you have been through. 🙏

Det gør jeg; jeg sender det til dem.

Thank you kindly. Let's hope Monday brings something new, and that it is in a more positive manner of speaking.