Jokeri Casino – generel debat

Hvis du vil diskutere noget i relation til Jokeri Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Hej, jeg har spillet på dette casino i lang tid, og jeg har fået et godt indtryk af det!

Men nu har min mening ændret sig,

Dette casino uddeler af og til en indbetalingsbonus, hvor du blot skal indbetale X beløb for at få gratis spins og gevinsterne fra dem skal omsættes 1x gange, og hvis du ikke vinder noget fra gratis spins, kan du bare hæve de penge, du har sat ind!

Nå, jeg har brugt disse tilbud en del gange nu, sikkert over 10 gange! For omkring 2 uger siden lavede jeg en indbetaling med den indbetalingsbonus, og da jeg ikke vandt noget fra de gratis spins besluttede jeg at hæve pengene, men der står "udbetaling blokeret". Jeg spurgte agenten, hvad fanden det var, at jeg altid kunne gøre dette, og så sagde en kundeservicemedarbejder ved navn "Minna", at der var en eller anden hindring, der overtrådte vilkårene og betingelserne, hvorfor jeg ikke kunne hæve, og jeg svarede bare, at det var okay, og jeg tabte det, fordi det skulle satses, og det lykkedes mig ikke at få mine indbetalte penge tilbage!

Nå, for en uge siden lavede jeg en indbetaling og brugte den samme type tilbud igen, dvs. 60 gratis spins og gevinsterne skal omsættes 1x, jamen jeg vandt ikke rigtig andet end et par cents fra gratis spins og jeg satsede dem og så trak jeg pengene ud og pludselig kunne jeg hæve pengene, jeg spurgte agenten om jeg nu var blevet udlejet med de samme penge eller hvorfor det var blevet trukket ud med mig. svarede, at der var en systemfejl, hvorfor jeg kunne trække mig tilbage, og derefter var forbindelsen til agenten mistet, og jeg kunne ikke starte en ny samtale!

Has the casino explained to you what kind of obstacle, as you said, you violated, though?

I believe that it has to be clearly written in the terms of this bonus what kind of requirements it has, for sure. Then the casino has to do as written.

So, did you read the terms carefully? Was everything mentioned there regarding the wagering?

"Ifølge AML-regler skal det beløb, du indbetaler, omsættes én gang, før det kan hæves fra din spillekonto. 🙂"

Sådan reagerede de, da jeg ikke kunne hæve, og anden gang svarede de sådan, da jeg kunne hæve, selvom jeg ikke satsede.

"Der må have været en systemfejl, det burde ikke være muligt 🙂"

But even if there has been some error, they should nicely explain it to you when you ask.

So, have you tried that so you can better understand what exactly happened there, or do you just leave it like that and better not play in this casino anymore? 🤔

I deposited 20 e just a h ago, then had 10 e on my account when I went to chat to ask how do you possibly delete the account.

Because I wanted to know the settings...where or how.

Well, they didn't say anything but closed my account with my money on there and now when I emailed them, why they closed my account and took my money, they said they don't return money under 10 e (there was more than 10 to be exact) and that I asked them to close?

With really sarcastic and estonian soviet attitude they put laughing emojis on the chat.Then I asked GDPR info so that I could get all the accoount info and chat info so that I could make a complaint to Estonian officials but they haven't yet replied to GDPR request. This casino is HIGHLY SHADY! Thank god I only tried it with 20 e. BUT it is principle! They should be able to do this!

Apparently one cannot post screens here anymore?

Where is my original post?`?? what? Did you cencor it?

Even when I have a huge story about this stealing casino.

WEll. Because of the censor I have to write this again and hope to get some help.

So I did a experiment deposit of 20 e to this XXXXX casino and played 9 e of it, then looked at safeguard play options and didn't see even a possibility to delete ones account, so I went to chat and asked "how does one delete the account?" They said nothing and just deleted my account then and there.

My money was left in the account and I emailed them saying that you just deleted my account eventhough I made no direct request to do so, they started laughing and said that I wanted them to do it and that they don't return the balance.

I then said I make an official GDRP-request here since they are and EU based(surprise Estonia) company and that there I will get to show officials that they are doijng this on FALSE pretences and detained all my money without any LEGAL right!

How can they do this, they just send me laughing emojis via email. Do I have a good case to complaint?

Hi there,

I checked the system and only found one deleted post, which you deleted yourself. I would like to help you but I honestly don't understand the matter you called censorship. That's something we do not support here, I can assure you.

On Friday, however, we were struggling to post screenshots too, which, in my opinion, may occur again. So, I ask you kindly to calm down, try to post the screenshot once more, and look for errors. I already informed our tech department, and I hope it will be fixed soon since it pretty much sound like the same technical bug. 🙁

When it comes to the casino complications, I believe you should complain anytime you feel it is a good call for you. So, don't worry; submit the complaint and we shall see what is going to happen.

Our specialists are very keen to help anyone in need. Will you try?

Godaften, jeg har lige tilmeldt mig Jokery Casino og er ny inden for online spil. Mit spørgsmål er: Er det normalt, at de beder om skærmbilleder af dine indbetalinger? Skal man sende et skærmbillede af sin konto med kontohaverens navn, ABI osv. for at hæve penge? Her i Italien ser jeg ingen anmeldelser af Jokery Casino. Siden siger, at den er ny her. Mange tak.

Hey, does that mean you have to go through some kind of verification process in order to withdraw money? If so, then that's pretty normal.

What else did the casino ask for? They usually ask for proof of address, ID, and so on.

Okay!!! Mange tak 👍👋

Will you also please answer my questions? 😀

Hej, undskyld... De spurgte mig, om jeg skulle sende et skærmbillede af indbetalingerne med alle mine bankkontooplysninger, hvis jeg hæver... Identifikationen med dokumentet er allerede gennemført... Hej, mange tak, hav en god dag 👋

Thanks for the answer!

If you will need anything or just inform yourself again, don't hesitate to come here.

Have a great day. 🙂