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Hello there.

Do you have any idea what is happening? I mean, is your account under some additional verification, or have you passed it and there is currently some other check on your account?

I could use some further details.

There is a step you can take right now; however, use this link to create a free complaint. Once created, our specialized team will try to help you out.

Sadly, you made a poor choice by playing at this casino. In order to avoid the same mistake in the future, always do some research first. I bet you have never seen this:

https://casino.guru/k9win-casino-review

And that's really sad because I'd like to believe you would not have played there if you knew better...