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Hi, I’ve looked into this as well. I have a feeling there might be some kind of pattern at play, but I’m not 100% sure yet—which means the user reviews have been approved. But if it turns out they’re not honest, we’ll contact the casino and see how the situation develops.
You can close my account i asked ye 3 time's to close my account ye are dishonest with fake high star rating's and i lost so much money from your high rating casino's ninlay casino which is now blacklisted i deposited 300 won 3000 never got a penny as i told you they dont pay out whatever u do close my account i will never trust ye again and come here again
Ya like ninlay casino which was 7.9 rating so i played it won 3000 never got a penny sent every id documents and now its blacklisted
There’s no need to discuss another casino here. If you want to write about Ninlay, please post in the thread dedicated to that casino.
What is more, you have an open complaint with us, so it would be best if you let it run its course and then close your account. If not, tell your case handler that you want to cancel the complaint, and I will close your account.
Yes, we can definitely try to help with that. How long have you been trying to close your account, and is there a specific reason why you want to close it? Has the casino told you anything about it, or are they simply ignoring you? Please let me know.
Jaroslav thank you for picking this issue up.
They are just ignoring my request to close the account, i'm trying it for a week now all i get is the same reply
They dont even bother to read my emails, spamming the same message over and over to reconsider.
Reason why i want to close the account is im stopping with gambling and second of all they dont have a license to operate here.
If you need anything more just let me know.
Kind regards and thanks in advance.
I don’t think there’s much more you need to do at this point. If the casino is ignoring your requests to close your account or keeps trying to convince you to stay, I think it’s understandable for a casino to try to persuade a player once because they don’t want to lose them.
However, if the player continues to stand by their decision and clearly wants to close their account, the casino shouldn’t keep trying to convince them indefinitely or refuse to close the account.
So I would recommend opening a complaint with us using this link, and our team will try to help you if you’re unable to resolve the situation yourself.
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Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.