Hello, you chose a casino with a very bad reputation. It's no surprise you have a problem there. Even though the complaint team put their efforts to help with your case. As you can see in your complaint communication thread, we are now waiting for the casino's reaction.
As far as I checked you made it through KYC (what was the initial reason for this complaint) and now you wait for the successful withdrawal. Is this correct, please?
Hi all. I'm new here. Just thought I would pipe up, I am awaiting for a €2500 withdrawal and not had any contact for 7 days. The website itself is great, they have really good slots and I have found the customer service and bonuses to be great, I'm just worried I won't get paid out. I have mentioned in a email to them about this site and now is a chance to make a good reputation. I will update if I get any responses....
Hello, thank you in advance for your update.
If anything goes wrong, you can submit a complaint. Let's hope it will not be necessary, however.
Hello, this is the reason why we strictly do not recommend anybody to play in such a casino - very bad reputation, no license at all 🙁.
My status has not changed since 3rd jan, the pending withdrawl of €2500 is still pending. Will keep you updated, I hope they pay out but not feeling hopeful. If they don’t pay out, what good will raising a complaint here do? I could also try and get my bank to refund money I deposited?
Hello not sure about the bank refund. The complaint makes sense in case that there are some signs that there is a will to debate. The last complaint was successfully resolved. I'd give it a try.
How is it possible that any withdrawal is pending for 8 days? I don't understand it and I don't think that any player would continue playing there if you know that the withdrawals take so much time.
Today is 21 working days, here is email I just sent to support:-
Hello. Today is 21 working days since my withdrawal request. There has been no movement and no email update.
I wish to make a official complaint. If this is not resolved today, I will raise a complaint through the website listed above..
This withdrawal is been carefully monitored by:-
https://casino.guru/maximal-wins-casino-review
Your casino gets a terrible review here, it appears no-one has ever been paid out from this site…… now is your chance to change that, I will update website either way but surely good publicity is better than bad reviews?
Thanks.
I will open a complaint on here tomorrow.
not looking good, looks like 100% fraud……..
Hello, I would say it is a fair and straight reminder you wrote. Although I am not sure if they care.
I have been waiting since 20th of October 2021 for my withdrawal of 5000 euros.
It has been over 100 days and I doubt I will recieve my winnings. For over 100 days. Let that sink in.
I'm actually fuming with anger, this amount of money is life changing and they shouldn't be able to get away with this. This casino shouldn't be able do business at all.
Chatsupport is basically non existent. They told me the withdrawal is still under review and they casually ask me to wait after I've already been waiting for 100 days. It's completely ridiculous.
This terrible casino is destroying peoples lives.
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Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.