My experiences with Stellare Casino

Jeg vandt mere end 1.400 euro på den fantastiske casinoside...Jeg tilføjer skærmbillede Betal ALDRIG....Jeg tilføjer, at Gate of Olympus-spillet er styret...Jeg forklarede dem via chat, at når du vinder gratis spins og så kommer andre ud 3 gate of Olympus, hvis du vinder 5 mere MEN DET ER IKKE SAND... der er kun 4 spil mere.... de forstår ikke hvad jeg siger i chatten, så jeg ved det ikke hvad man skal gøre længere ... der er mulighed for at få pengene er svindlere

If the casino is unable to help, I would suggest you file a complaint here with our team, and hopefully we'll be able to get to the bottom of everything.

Just follow this link to do so, please, and let us know how it goes.

Tak, jeg har allerede skrevet til Petrone via e-mail

Jeg beklager, jeg har allerede skrevet til Petronela via e-mail

No worries at all. Do not forget to update your complaint thread as well, as the timer is still ticking. Answer, please, the questions, and you can even write that you have sent an email to Petronela.😉

I can actually see that this is your second complaint with this casino. Right? May I ask what the outcome of the first one was?

Godmorgen Romi

Ja, dette er min 2. klage... negativ med den første også.

Må jeg spørge, hvordan du kommer videre? Er der mulighed for at genvinde mine 1.400, som jeg vandt?

Do I understand correctly that you were not able to get the money from the first complaint? Unfortunately, you did not update it, so we never learned anything.🤷‍♀️

I am not able to answer your question yet, as it is still very early to know. I will surely hope for the best, of course.

Mange tak Romi jeg stoler på dig.....

Ja præcis Romi, jeg fik ikke engang pengene med 1. klage

I hope everything will be resolved.

Just next time, it'll be good if you update your complaint as well, so our team knows what is happening, you know.

Hvordan opdaterer jeg det? Hvad skal jeg skrive?

The timer is set for you to reply. So just write in the thread for example, that you have sent the email to Petronela. So the timer will go to our complaint team and won't finish on you. Do you understand what I mean? If you need any assistance, please let us know, and we will go through everything together.

Godmorgen Romi,

Jeg forstår ikke rigtigt om du arbejder på min klage og hvordan du flytter dig... og frem for alt hvornår jeg får mine penge

Har du allerede kontaktet Stellar Casino?

tak skal du have

Good day. As I can see, you still did not update your complaint, so it means that we cannot get notified about any of your messages so the timer will go back to our comlaint team to continue working on the complaint. I have already told you in my previous posts that it is really necessary to do, to update your complaint.

Will you be able to do that now?

God aften Romi

Undskyld mig, men jeg forstår måske ikke... hvad betyder det at opdatere klagen? Jeg har skrevet alt, hvad jeg havde at skrive om Casino Stellare...plus jeg spurgte, om du har kontaktet dem, så hvordan går det?

Hi, I think Romi meant that Petronela responded to the complaint you filed. She asked you a few questions that would be appropriate to answer and that's why Romi wrote to you to update the complaint or respond. Would it please be possible, so that our team can move forward in solving your case ?😉

God morgen

Kan jeg finde ud af udviklingen i min klage? Har du kontaktet Stellar Casino for mine penge?

tak skal du have

Hello,

Though I understand waiting must bring a lot of stress, you have all the information at your fingertips all the time. Let me explain:

The timer says Casino Guru, namely Petronela, has almost 5 days to respond. So no, frankly, there has not been a development. To be perfectly honest with you, it seems you have overlooked the series of questions you were asked. The complaint won't reach another stage unless you answer these questions.

Again, frankly, due to the aforementioned reason, the casino representative has not been contacted.

Please inspect your complaint carefully and update Petronela.

You may access the complaint directly from here 👈

God aften Radka,

Jeg besvarer dine spørgsmål (jeg sendte den samme e-mail til Petronela)

Desværre kan jeg ikke huske datoen for min gevinst på 1.400 euro på Stellar Casino...Juni med sikkerhed, men jeg kan ikke huske den nøjagtige DD...Jeg har kun skærmbilledet, der viser min kredit på over 1.400.. .

-Jeg har ikke et skærmbillede for at bekræfte, at de gratis spins ikke er, hvad de siger...Jeg spiller med min mobiltelefon, spillet bevæger sig, og selvom jeg ville, ville jeg ikke være i stand til at tage billedet ...

- Jeg har ingen kommunikation fra kasinoet, derfor kan jeg ikke give dem

- ingen kommunikation fra kasinoet for at modtage mine penge

- Jeg har altid og kun spillet med stjernernes casino og uden andre online casinoer....

Dette er alle de oplysninger, jeg har. .Jeg forstår ærlig talt ikke hvor lang tid det tager at få mine penge tilbage..spillene er kontrolleret...det er jeg sikker på..når de skal tage pengene på kortet er de meget hurtige hvis de har at betale gevinsten meget mindre... er der noget håb om at få mine penge?

tak skal du have

Michela

tak skal du have

Sure, it would be best to post it in the complaint thread too because then it looked like you didn't reply at all. Petronela is also on vacation as you can see, so that might be the reason why it's a bit slower. However, when she gets to your email she will definitely reply and you will know more. You will have to be a bit patient.