Møntspillet blokerede min konto

Hvad kan jeg gøre, hvis min konto er blevet blokeret? De bad mig om at fuldføre bekræftelsen og blokerede mig derefter uden at give mig nogen grund, selvom bekræftelsen allerede var gennemført.

That’s quite an important detail.

If the casino asked you to complete verification, you successfully finished it, and the account was then blocked without any explanation, the key question now is what exact reason they are relying on for the closure.

Since your complaint with us is already open, I’d add this latest development there, especially the fact that the verification had already been completed before the account was blocked.

At this point, I would wait for the Complaints Team to look into the casino’s explanation rather than opening anything new.