9 måneder siden
Hvis du vil diskutere noget i relation til N1 Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
9 måneder siden
Hi, I see that you already wrote your experience in the thread you shared the link to, so you will have the answer there. Is there anything you would like to write more about this casino ? Of course, if so, it would be best to keep the conversation in one thread. We will be grateful to you. 🙂
9 måneder siden
I hoped that a Forum Administrator should joined the threads.
As a new comment I have to say that at the N1 Casino GR's (Licensed for Greece only) Evaluations, these from greek accounts are really bad. However, in the majority, which are foreign accounts, it has a good rating. Very likely they have confused the branches.
N1 Casino GR is the only in Greece with no phone line support, and the only one which does not allow monitoring the movement of your account balance (transaction history).
9 måneder siden
Geia sou. Well, to tell you the truth, even we never know if and when a casino representative will comment in the thread. So let's hope for that, if it's this important to you. 🤞 You have provided some useful information, so at least, this could help other players, I could believe. May I ask, if you have asked to see your transaction history at this casino and they have confirmed that they can not to that? Do I understand that correctly? 🤔
9 måneder siden
As far I have made 3 requests for special/partial transaction history.
Specifically, for a list of credits from the side of the casino, series of rewards. In two of those that took place in January I was served in a couple of days. For the third, at the beginning of February, and after there had been a discrepancy and a complaint to the authorities, the attitude of the casino is terrible.
I am still waiting since February 5th. In two reminders I made to them (3 and 8 days after the initial request) their response was the same: "Your request is being reviewed by the relevant department. As soon as it is resolved we will inform you via your email".
Same behavior for other requests. About specific reward credit: unanswered for 19 days. Unanswered formal complaints for 25 days. And the latest: I am already waiting 3 days to receive the number of these complaints (their system does not send confirmations and copies) to proceed with the corresponding complaints to the authorities.
It should be noted again that before the dispute, there was no such delay and indifference on the part of the casino. I don't know what I prefer: their vagueness, even lies, or their wall of silence.
ps the transaction history does not exist through player accounts. This is confirmed, also from the casino.
The only informations available are: list of transactions (deposits - withdrawals). Bonuses history, and if their turnover was achieved. The 50 most recent spins with their results. Nowhere can you see a history of changes in your balance and the type of transaction that caused it. Finally, the prizes I mention, and there is a dispute about crediting them all, are not recorded anywhere.
Redigeret af forfatter 9 måneder siden
9 måneder siden
I believe I now have the complete picture. Do not think that I am supporting the casino; rather, I believe that your requests are uncommon, and above all, the casino needs to properly retrieve that history information from its own system. Despite these requirements, I also think that the casino support staff needs to be well-trained to deal with these situations and ensure that the player is kept fully informed at all times.
No wonder that taking it from your point of view, the support system is not in optimal shape.
Anyway, I am hoping the Team will help you resolve the complaint.
Vicky090982
6 måneder siden
Hi, according to what I read you broke the max bet rule when you played with the bonus, is that right ?
Anyway, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.
Did you look at the terms and conditions before you played with the bonus ? There should always be such important things described there. Did you see it somewhere or not ?
I also saw that you managed to open a complaint, so our team will try to find out everything relevant and see if we can help.
Good luck. ☘️
3 måneder siden
OM N1 CASINO DER ER INGEN VÆRSTE SMULDRE OG TYVE... JEG GJORDE ET INDSKUD UDEN BONUS, FORDI JEG VED, AT HVIS JEG AKTIVERER BONUSEN, SKAL DU FÅ STORE TAL, OG DE VIL BETALE DIG IGEN. MIG HAN SLÅR INDSATS TILBAGE.. DA JEG HAR HAVET HÅNDT DE PENGE, JEG INDSATTE, GODKENDTE DE IKKE TILBAGETRÆKNING TIL DET, SÅ JEG ØNSKEDE, AT DE SEDE LÆGERNE...
Automatisk oversættelse:
2
3 måneder siden
Hello, have you tried asking support or live chat why this situation happens to you and they always return your bet ? Does it happen to you on every slot or what you tried to play ?
Also, you wanted to withdraw your deposit I assume yes ? What did the casino tell you why you couldn't withdraw your money ? Do you need to verify or is there other problem ?
1 måned siden
9/10/2024 Jeg registrerede og identificerede mine data, selvfølgelig gav de mig ikke en paysafe-identifikation, som var udbetalingsmetoden, de fortalte mig, at med den første indbetaling, vil der blive anmodet om paysafe-identifikation.. som du forstår penge, jeg anmodede om en hævning, de bad mig om det samme kort igen og igen, jeg sendte dem igen, de spurgte, men så sker det, siden i går advarede jeg dem om, at jeg vil indgive en klage over den formodede livechat, de har med de formodede robotter men vi kom til det punkt, fordi jeg bad om en tilbagetrækning, satte de min konto til hvile. Jeg vil vedholde indtil udgangen, de kan ikke lade os gøre grin med verden på denne måde!!! skam dem, for vi reklamerer også for dem på tv!!!
Automatisk oversættelse:
1 måned siden
Hi, so if I understand correctly, the biggest problem in this whole case is verification? The only thing that needs to be verified is the card? What's the problem if it fails? Also, could you please tell me what casino this is?
I will wait for an answer.
1
1 måned siden
N1 casino var firmaet!! Til sidst lukkede de min konto og beholdt overskuddet med den undskyldning, at paysafe-kontoen ikke er i mit navn! og jeg brød reglerne det er vildt!!!!!!
Redigeret af forfatter 1 måned siden
Automatisk oversættelse:
1 måned siden
So it has escalated quite a bit and I didn't expect this to happen to you. and so you are of the opinion that it is not so, and all was in your name?
If you feel that you have been falsely accused, then I would file a complaint if I were you.
What do you think, would you be interested? Our team would look into the whole situation and help if possible.
3 uger siden
Ja, de lukkede min konto med denne undskyldning, jeg kan bevise at kontoen er min selvfølgelig!!!
Automatisk oversættelse:
2 uger siden
Okay then, so I suggested opening a complaint and our team will investigate your case.
You can start it at this link. ⬅️
Hopefully, we'll find out more.
