God dag!
Jeg har et problem med Nomini Casino..
Jeg foretog en indbetaling på næsten 1000 euro, og jeg foretog en hævning på 300 euro. Den rigtige 12.02.2022. Næsten 5 dage skriver jeg hvorfor disse penge stadig ikke er bekræftet.. får altid det samme svar.
Jeg modtog ikke engang en forsikringsmail om dokumenter.
Altid det samme svar uanset chat eller e-mail.
I øjeblikket er der en stor ventetid på udbetalinger..
Kan nogen hjælpe willeacht?
Tak skal du have.
Hi, so what kind of message do you get from the casino? I'm also quite surprised they still didn't ask you to verify your identity by sending the documents to them.
God aften!
Jeg har ikke sendt nogen dokumenter!
Det er lige meget, hvor jeg spiller... upload altid mine dokumenter først, og hvis det er bekræftet, så betaler jeg første gang.
Men der er spil som Nomini, hvor kunderne ikke kan uploade deres dokumenter, men er nødt til at maile dem senere, hvis de vil betale noget ud.
Men jeg har ikke engang modtaget en e-mail endnu om mine dokumenter.
Har aldrig fået en e-mail fra Nomini, skal jeg sende mine dokumenter på e-mail.
Altid det samme svar... Vi har i øjeblikket en lang ventetid på udbetalinger.
Jeg er sikker på at der kommer en mail senere jeg skal sende alle mine dokumenter.. og så vil det helt sikkert tage for lang tid, da det ikke kan lade sig gøre..
Men jeg er selv virkelig dum, fordi jeg aldrig har læst før, at udbetalinger på dette casino er så dårlige..
Man skal altid passe på, hvor vi overhovedet betaler.
Problemet er, at det tyske casino er bedre, kun spilleautomaten kører så langsomt. Men udbetalinger kommer meget hurtigt, når noget er vundet.
Jeg har låst en masse online spil, jeg ville prøve noget nyt.. Det var mine fejl..
Det er bedre altid at blive, hvor spillet allerede er forsikret med dokumenter og udbetalinger er hurtige.
Hello.
I can understand it does not seem very promising when you're being told that withdrawal waiting time is currently long, especially just before any verification. On the other hand, they may be short on staff or have some system update/maintenance (just an example) and don't want to share this with customers. To me, it seems you approach the new casino carefully and minimize the risk, so this was just a bit of bad luck, I'm sure.
According to your experiences with German licensed casinos, you are a rare exception. Other players are unhappy with RTP, intentionally lowered by 5% commission for each spin, so the total RTG feels very unfavorable. It's good you managed to win even under these circumstances.
Let us know about your progress, please 🙂
The problem is that you can feel very safe in German casinos, on the other hand, your winnings are 5 % lower there. If you're OK with it, then I don't think you'll have any issues with payments with German casinos.
If you want to try something new as you mentioned, just make sure you read the reviews and reputation section here before you start playing. That should certainly help.
Nomini has failed to confirm my address for 4 months. I have 167 euros pending as withdrawal and they refuse to verify my "proof of address" documents. Last week they finally accepted one to just refuse the other day. They even do not respond what are wrong with the documents. Their support has general answers not specifying the problem. lI think they are not interested in paying me. I made several deposits there, in total even lost money
Hello.
It almost sounds like the staff is somehow lost so can't decide what should be accepted which is not your concern, of course. I imagine it's impossible to explain the issue to the player when you are not sure what the solution actually is. I'm also wondering how many players from Albania play in this casino.
One way or another, I hope the complaint will help sort this out.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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