Hej, jeg kan se, at du beskriver en ubehagelig oplevelse med et kasino.
Men jeg vil gerne spørge dig. Du siger, at du har spillet på kasinoet siden 2010, og du nævner også, at kasinoet tilsyneladende under verifikationsprocessen afviste dine dokumenter? Var det en form for yderligere bekræftelse, da du vandt? Hvorfor blev dokumenterne afvist?
Hvad angår den daglige gevinstgrænse, vil jeg sige, at den ikke er fair over for spillerne. Jeg kiggede på kasinoet, og det har et ret lavt sikkerhedsindeks , og vi har også nævnt denne grænse på vores hjemmeside.
Jeg er dog meget ked af, at du endte med at miste dine penge, for hvis du var kommet hertil, kunne du i det mindste have prøvet at indgive en klage, og vores team ville have forsøgt at hjælpe dig. På den anden side bebrejder jeg dig ikke for at lukke din konto der. Jeg ville nok have gjort det samme.
Sammenfattende vil jeg vel sige, at det er en skam, at du ikke kom før, for måske kunne vi have hjulpet, og hvis du støder på noget lignende i fremtiden, så tøv ikke med at give os besked.
Jeg håber ikke, at det bliver nødvendigt, og at din oplevelse vil være positiv.
Hello, I see you are describing an unpleasant experience with a casino.
But I would like to ask you. You say that you have been playing at the casino since 2010 and you also mention that apparently during the verification process the casino rejected your documents ? Was it some kind of additional verification when you won ? Why were the documents rejected ?
As far as the daily win limit is concerned, I would say that it is not fair to the players. I looked at the casino and it has a pretty low safety index and we also have this limit mentioned on our website.
However, I'm very sorry that you ended up losing your money, because if you had come here you could have at least tried to file a complaint and our team would have tried to help you. On the other hand, I do not blame you for closing your account there. I probably would have done the same.
In summary, I guess I'd say it's a shame you didn't come sooner because maybe we could have helped and if you come across something similar in the future, don't hesitate to let us know.
I hope it will not be necessary and your experience will be positive.
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