Oddze Casino – generel debat

Hvis du vil diskutere noget i relation til Oddze Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Angående min klage, blev jeg simpelthen blokeret uden nogen forklaring, selvom jeg havde €3300 udestående. Jeg forstår det ikke. Efter at have kontaktet support, modtog jeg ingen information om blokeringen. Jeg har aldrig oplevet noget lignende før. Jeg tror, ​​at de 3300 euro er væk. Jeg synes, det er svindel, fordi jeg ikke har modtaget nogen feedback om årsagen til blokeringen. Måske kan du gøre noget ved det.

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Gerhard Berger

Hello.

The first thing I would recommend is opening a complaint on our website. From what I can see, you have not done that yet.

Our complaint team will review your case and try to help if there is anything they can do. Since you said that the casino closed or blocked your account without giving you a valid reason, I think it is important to look into the matter further.

I would also like to know why this happened, and our team will try to find out by contacting the casino.

Based on the live chat messages you shared, the replies were very general. They simply stated that it was an administrative decision, which is something casinos often say. However, there is usually a specific reason behind such a decision, even if they do not explain it to the player.

You also mentioned that you had winnings, and those were confiscated. That makes me wonder whether you were playing with a bonus, or if you have any idea what might have caused the account closure.

For example, did you complete the verification process, or were you ever asked to submit documents? It is possible that something went wrong during verification, but without more information, it is difficult to say what the actual reason might have been.