Oddze Casino – generel debat

Hvis du vil diskutere noget i relation til Oddze Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Angående min klage, blev jeg simpelthen blokeret uden nogen forklaring, selvom jeg havde €3300 udestående. Jeg forstår det ikke. Efter at have kontaktet support, modtog jeg ingen information om blokeringen. Jeg har aldrig oplevet noget lignende før. Jeg tror, ​​at de 3300 euro er væk. Jeg synes, det er svindel, fordi jeg ikke har modtaget nogen feedback om årsagen til blokeringen. Måske kan du gøre noget ved det.

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Gerhard Berger

Hello.

The first thing I would recommend is opening a complaint on our website. From what I can see, you have not done that yet.

Our complaint team will review your case and try to help if there is anything they can do. Since you said that the casino closed or blocked your account without giving you a valid reason, I think it is important to look into the matter further.

I would also like to know why this happened, and our team will try to find out by contacting the casino.

Based on the live chat messages you shared, the replies were very general. They simply stated that it was an administrative decision, which is something casinos often say. However, there is usually a specific reason behind such a decision, even if they do not explain it to the player.

You also mentioned that you had winnings, and those were confiscated. That makes me wonder whether you were playing with a bonus, or if you have any idea what might have caused the account closure.

For example, did you complete the verification process, or were you ever asked to submit documents? It is possible that something went wrong during verification, but without more information, it is difficult to say what the actual reason might have been.

Hej, en advarsel til alle spillere: Dette casino udbetaler ikke gevinster. Jeg har indgivet en klage, så jeg kan ikke give en anmeldelse i øjeblikket.

Undgå dette casino for enhver pris. Svindlere.

Hi, thanks for letting us know what’s going on. Could you tell us a little more about what exactly happened and what the current situation is?

Efter min klage til Casino Guru blev lukket uafklaret, fordi Oddze ikke engang svarede, prøvede jeg også at bruge de officielle klagekanaler via Anjouan og ADR. Desværre har jeg ikke modtaget nogen feedback overhovedet fra Anjouan, iGamingADR eller Axion.

Og jeg ved stadig ikke, hvilken ADR-udbyder der er ansvarlig for Oddze.

Hello, I'm sorry to hear this. To be honest, this process is not working very well in practice, as far as I can conclude. Just like you said, the first obstacle rises up very soon. There is a list of official ADR services, but there is no list to tell you what specific ADR takes care of specific casino. Funny thing, the casino should say, but...

If you want to learn more about this entire complaint process, the other player has been through it; please read this thread: "What can a player do when the casino, ADR providers, regulator, and game provider do not respond?" 👈

It's not an easy reading.