Odinfortune Casino – generel debat (side 2)

We understand your concern regarding the different wording in the previous messages, and we apologise for any confusion this may have caused.

To clarify, your withdrawals have been received and are currently under review by the relevant team. While the review is ongoing, we are unable to confirm the final outcome or provide an exact timeframe for completion.

You will receive an email as soon as there is an update regarding your withdrawals. Until then, we kindly ask you to wait for the review to be completed.

Sincerely, 

Customer Support Team

That’s what they have just emailed me am worried sick

The phrase "unable to confirm the final outcome" would understandably make you uneasy. However, this email says the withdrawals are still under review, it doesn’t say they have been rejected or that your winnings have been confiscated.

What’s missing is an explanation of what they’re checking and why the wording changed between their earlier messages. Without that, we can’t tell what is causing the delay.

For now, I’d keep the requests pending while the processing period we discussed runs its course. If they send you a decision or ask for anything further, please share the update here so we can look at what they actually say.

Am worried sick that there not going to pay me out

 hope this email finds you well.

I completely understand that you’d like to know when you can expect your withdrawal, and I’m sorry that I’m unable to provide you with an exact date at this stage. Each withdrawal is processed individually, and the time frame can vary depending on the necessary checks, current transaction processing times, and the payment method used.

That said, please be assured that your withdrawal is being processed, and you should receive your winnings very soon. We truly appreciate your patience and understanding while the process is completed.

Received this email last night but I get different reply’s each time

This email sounds more reassuring than the earlier one, since they now say you should receive your winnings soon. Still, "very soon" doesn’t give you a date or confirm that the money has actually been sent.

The different wording may come from different support agents, so it doesn’t necessarily mean the status has changed. What would clarify things is whether the withdrawal has been approved and sent, or is still awaiting checks.

Has the status in your withdrawal history changed since that email? That would help us see whether there has been any actual progress beyond the reassurance from support.

Nope nothing still pending just keep getting the response everything is in order with your withdrawals there in the processing que with the team please wait for a email confirmation

So they’re still saying everything is in order and your withdrawals are waiting in the processing queue. Based on that response, they haven’t identified anything you need to resolve, although it still doesn’t tell us when they’ll send the money.

Hopefully, you’ll receive the payment confirmation soon. If there’s still no progress once you reach the 14-day mark we discussed, please come back and let us know so we can look at the next step.

Logged in today and they refunded my winnings said the bank declined the payments when I have only ever used the same card for deposit and withdrawals so don’t know what’s going on

That’s a different development from the withdrawals simply waiting in a queue. Do you mean the full amount has been returned to your casino balance?

Using the same card for previous deposits and withdrawals makes their explanation confusing, but it doesn’t rule out a payment being declined this time. Have you checked with your bank whether they received and rejected either payment? You can also ask the casino for the transaction reference and the specific rejection reason so your bank has something to check.

If the card payment failed, the casino should explain how you can withdraw through another supported method in your own name. Have they offered an alternative, or only returned the funds without further instructions?

For now, I’d keep the returned balance untouched while this is being clarified.