Online betaling ved bankoverførsel

Hej allesammen,

Jeg har følgende problem.

Jeg ønskede at overføre penge til min casinokonto hos Cosmic Slot via bankoverførsel fra Volt eller Altaprime Ltd.

dette har fungeret godt et par gange. Lige pludselig, efter at have gået ind i push tan, kom der af en eller anden grund en fejlmeddelelse i betalingsvinduet.

Pengene blev stadig debiteret direkte fra bankkontoen og dukker op i kasinoet som en afventende overførsel.

Supporten fortæller mig dog, at der skete en fejl under overførslen, og de kan ikke gøre noget. Jeg skal kontakte min bank.

Er der nogen der har erfaring med dette og har jeg en chance for at få pengene tilbage?

På forhånd mange tak

The money must be somewhere. I would give it a couple of days if the money isn't back in your bank account or credited to your casino balance contact your bank.

Can you have a look at the attached transfer receipt from my complaint?

That is the proof that the money is gone from my bank account and is now at the altaprime bank account as you can see in the receipt.

My bank doesnt see anything else when I contact them, do they?

Making a bank transfer to a casino account is a bad idea, it's the most problematic payment method, I have seen dozens of complaints similar: uncredited deposits done by bank transfers. Wait a couple of days, max 5 working days, try to be patient, eventually it should be credited to your account, I would recommend you avoiding using that deposit method in the future. Have in mind this is not a rare event, it happens quite often, try using e-wallets for payments, bank transfers tend to be problematic

How did the other complaint ended?

I know the cases where the deposit took a few days. And the support told them to wait for it.

but in my case the support told me they didnt receive the transfer. It dont sounded like I have to wait a few days till it arrives on my casino account.

I don't truly know, I have seen some solved, I remember seeing many open complaints about uncredited deposits and I could swear I have seen a couple of unsolved ones, but I can't really tell, I might be wrong. I do know casinos solving uncredited deposits cases take a really long time, I remember seeing one case that took like a month, so be patient, like I said, wait at least 5 working days, if it takes more time start pressuring them. Personally I only had one uncredited deposit case and it was solved instantly, difference is it was a crypto deposit and it's easy to solve, it just requires checking the deposit address, bank transfers are not that simple, wait a bit, maybe the casino makes a manual crediting of funds if they react to your complaint, good luck!

Pengene er netop blevet krediteret min casinokonto.

Mange tak for hjælpen.