Hej, jeg vil gerne sige om casinoet OWL.GAMES, så OWL.GAMES
ignorerer og udbetaler ikke penge, sådan støtte har jeg ikke set nogen steder!
I går anmodede jeg om en hævning på omkring ~750$, efter et stykke tid ser jeg, at de bad om "KYC". Okay.
De har KYC-verifikation gennem sumsub. Jeg uploadede alle dokumenterne.
Men "Bopælsbevis" har jeg uploadet 5 gange, for i dokumenterne mener de, at der er noget galt, her er brevet forkert, her noget andet. Jeg er så træt. Jeg tænker på, hvilket andet dokument jeg kan uploade.
Jeg havde et kontoudtog. De kunne ikke lide det.
En forbrugsregning. De kunne ikke lide det.
Jeg sidder og tænker... og så dukker dette vindue op:
"Du har overskredet antallet af gange for at uploade dine dokumenter. Hvis du har spørgsmål, bedes du kontakte firmaet, hvor du forsøger at bekræfte din profil."
Og der er ikke flere knapper. IKKE NOGET!
...... Åh... Hvad er klar?
Du kan kun kontakte support, hvis du har en konto. Intet kan gøres fra den konto overhovedet, jeg har oprettet en ny konto og skriver til dem.
Jeg skrev til OWL.GAMES support om, hvad man skal gøre, hvordan man sender dokumenterne igen. Til hvad jeg modtog sådanne svar, at jeg stadig er i chok, hvordan kan du behandle spillere sådan her, de er bare ligeglade. Jeg vil vedhæfte skærmbilleder.
Til støtte på siden skal du bare skrive fuldstændig nonsens og gå væk i 3 timer, så kom tilbage for at sige: tak for din tålmodighed, lol
I uenighed skabte en billet, ventede et par timer, de samme svar ...
I telegram besluttede de bare at BANNE mig! FOR AT SPØRGE HVORFOR JEG IKKE FÅR TILBAGETRÆKNINGER...OG HVOR ER DIN STØTTE. Dette er allerede fidus betyder, og jeg skriver her for ingenting? Eller er det et lecyniseret kasino? Til sidst skrev de for 30 minutter siden til mig på siden: Hej spillere,
Hvordan kan jeg hjælpe Dem?
LOL........
Jeg så her, at han har en god vurdering.
Jeg vil oprette en tråd på bitcointalk forum, der havde de en person, der repræsenterer deres casino. Tak skal du have.
Jeg vil have folk til at vide det
Det handler om ugle.spil.
Er der en eller flere ambassadører, der spiller der?
Jeg skrev med en oversætter, så jeg undskylder på forhånd for den forkerte stavning.
Hello, I would like to say about the casino OWL.GAMES, so OWL.GAMES
ignores and does not pay out money, such support I have not seen anywhere!
Yesterday I requested a withdrawal of about ~750$, After a while I see that they asked for "KYC". Okay.
They have KYC verification through sumsub. I uploaded all the documents.
But "Proof of residence" I uploaded 5 times, because in the documents they think that something is wrong, here the letter is wrong, here something else. I'm so tired. I'm thinking about what other document I can upload.
I had a bank statement. They didn't like it.
A utility bill. They didn't like it.
I'm sitting there thinking... and then this window pops up:
"You have exceeded the number of times to upload your documents. If you have any questions, please contact the company where you try to verify your profile."
And there are no more buttons. NOTHING!
...... Oh... What's ready?
You can only contact support if you have an account. Nothing can be done from that account at all, I created a new account and am writing to them.
I wrote to OWL.GAMES support about what to do, how to send the documents again. To what I received such answers that I'm still in shock, how can you treat players like this, they just do not care. I will attach screenshots.
In support on the site just write complete nonsense and go away for 3 hours, then come back to say: thank you for your patience, lol
In discord created a ticket, waited a few hours, the same answers ...
In telegram they decided to just BAN me! FOR ASKING WHY I DON'T GET WITHDRAWALS...AND WHERE IS YOUR SUPPORT. This is already scam means, and I write here for nothing? Or is it a lecynized casino? In the end, 30 minutes ago they wrote to me on the site: Hello players,
How may I help you?
LOL........
I saw here he has a good rating.
I want to create a thread on bitcointalk forum, there they had a person who represents their casino. Thank you.
I want people to know
It's about owl.games.
Is there an ambassador or people who play there?
I wrote with a translator, so I apologize in advance for the incorrect spelling.