2 år siden
Hvis du vil diskutere noget i relation til Pokerdom Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Pokerdom Casino – generel debat
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2 år siden
I do not advise anyone. I am trying to withdraw funds, they blocked my account. Scams
2 år siden
That sounds serious.
Have you been told a reason for that?
Usually, in such cases, there is something that makes the casino think that account closure is the correct option.🤔
I checked the complaint and the problem seems to be your country of residence or the passport.
Care to explain further, please?
You wrote "Although I have passports of several countries and live in different countries. I told them I can provide the passport of the country in the jurisdiction, but they are not interested."
So, which country did you register as your country of residence, and which passport did you provide per KYC?
Maybe there is an explanation after all.
2 år siden
I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?
2 år siden
Der er deres svar:
Din konto er spærret på grundlag af betingelserne for projektet 3.1.3.
3.1.3. Du er statsborger i følgende lande eller jurisdiktioner: USA, Ukraine, de midlertidigt besatte områder i Donetsk- og Luhansk-regionerne i Ukraine og Krim-halvøen, Storbritannien, Iran, Nordkorea, Somalia, Syrien og enhver af de lovligt associerede territorier med disse lande. Personer, der bor eller befinder sig i disse lande, har ikke tilladelse til at åbne en konto eller indbetale penge på webstedet. Vi kan foretage ændringer og tilføjelser til listen over sådanne lande uden forudgående varsel. Du er alene ansvarlig for at tjekke listen rettidigt.
Hvor er Israel?
Automatisk oversættelse:
2 år siden
I am currently in Israel and have provided them with an Israeli passport. Their rules do not state that I cannot register an account from the territory of Israel. Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country. A normal casino could at least return the money to the client, and not just block the account along with the funds. They also don't respond to emails. There is no feedback. Does this sound like normal customer service?
2 år siden
Hello there.
I understand your feelings. That's why I believe the complaint will help us uncover the whole story and suggest a fair solution.
2 år siden
Der er deres svar:
Din konto er spærret på grundlag af betingelserne for projektet 3.1.3.
3.1.3. Du er statsborger i følgende lande eller jurisdiktioner: USA, Ukraine, de midlertidigt besatte områder i Donetsk- og Luhansk-regionerne i Ukraine og Krim-halvøen, Storbritannien, Iran, Nordkorea, Somalia, Syrien og enhver af de lovligt associerede territorier med disse lande. Personer, der bor eller befinder sig i disse lande, har ikke tilladelse til at åbne en konto eller indbetale penge på webstedet. Vi kan foretage ændringer og tilføjelser til listen over sådanne lande uden forudgående varsel. Du er alene ansvarlig for at tjekke listen rettidigt.
Hvor er Israel?
Automatisk oversættelse:
2 år siden
Israel is obviously missing.
This makes me think the casino somehow applied "any of the legally associated territories with these countries.." instead. Just a guess.
As you said yourself: "Plus, I also sometimes live in the territory of the Russian Federation and can provide a passport of this country."
To me, it sounds more likely as the reason for such an issue. I would simply provide the Israeli passport without further offers.
Well, let's see what the complaint brings us!
2 år siden
Oh, what is there to think? They just found an excuse to steal the money. If you search on the Internet, there are a lot of reviews about such cases in this casino. Apparently they still pay for advertising to many sites.
2 år siden
I understand your approach. Sadly all those factors you mentioned lately are not entirely a kind of aspect we can somehow affect.
We are not one of those sites, so I can't comment on such advertisements.
I believe that the complaint was a good step, let's see what the casino will present. 🤞
2 år siden
They just said that I couldn't play from Israel either. Although it is not specified in their rules. Fraudsters.
2 år siden
That is suspicious, at least.
Please make sure to update your complaint. This is an important statement, and Nick should be notified. 🤔
2 år siden
How to update?
2 år siden
By accessing your complaint.
The first variant is through your profile:
Just click on your username here in the conversation and view the profile, then open the tab called "complaints"
Or you can simply open your account by clicking your avatar in the upper right corner:
This link here will get you there instantly:
https://casino.guru/pokerdom-casino-the-player-s-account-got-blocked-1
1 år siden
Hej! Jeg kan ikke logge ind på min konto, den siger, at den er blokeret.
De har ikke sendt mig nogen e-mail, der forklarer årsagen til blokeringen.
Webstedets support svarer ikke, de svarer heller ikke på e-mails. Jeg forstår det slet ikke
årsag til blokering. Jeg lagde penge til hævning, og kontoen blev spærret.
Jeg har ikke overtrådt noget. Der er $376 på kontoen
Automatisk oversættelse:
1 år siden
Hi, I'm sorry about this situation you find yourself in. I see that the casino gave you no reason, which is a pity because we don't have much to catch this way.
Anyway, did you play here with any bonus?
It's good that you filed a complaint when you don't know what happened. Our team will try to help you and find out what was wrong.
That's why we'll have to be patient now.
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