1win mail changing problem

I am requesting the customer care since 2 days to update or change my 1win account mail id but no use . One person verified his mail id in my casino account without knowing me . Now I want to withdraw my funds but mail is not mine . I provided all necessary information whatever the customer agent asked but no use

Jeg havde et lignende problem engang. Jeg gik til min advokat, men måske kan denne side hjælpe, hvis du indgiver en klage.

Hey there,

That sounds really frustrating — sorry you’re dealing with this. Changing your email shouldn’t be this complicated, and it’s even worse if support is ghosting you.If you’ve already sent them your documents and still no luck, maybe try submitting a complaint through Casino Guru. They’re usually pretty helpful when it comes to resolving issues with casinos.

Hello, there is no customer support on the forum, I'm afraid. I understand that consulting the situation with 1Win Support went off not as expected. If you face complications preventing you from passing the KYC, please be more specific so we may suggest the best course of action. To me, it seems like you're saying that someone else accessed your account, changed your email, and verified it at the same time. Is that so, please?

Yes

In my 1win account 5200 is there , I was earning day by days my fear is that man can withdraw easily my money anytime because this mail id is there in my gaming account 🥺.

Before this rhat stranger told me he will provide profit to me by using my account(1win) so that I believed . I gave him my 1win account password but I didn't expect this. After few hours he blocked me in telegram

Hello, this was a huge mistake. Never share a password or any kind of login with someone who promises you a profit. As you can see, those people are very likely scammers. Besides it is stated in the casino rules that you only are responsible for your account safety. 🙁

Let's now try to reduce the damage done:

inform the casino chat or support immediately.

Pay attention to stressing out the situation and describing it properly.

The sooner, the better. Do everything you can to change your email and casino password.

Please avoid using the same words or combinations in an email and its associated login or password.