Puzzle Casino – generel debat

Hvis du vil diskutere noget i relation til Puzzle Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Et elendigt kasino. Jeg vandt 1000 €, og de godkendte mig ikke, så jeg kunne hæve. Og jeg spillede alle mine penge på grund af dem..

Hi, I'm so sorry to hear about this situation. I see you were unable to verify your casino account. How long did it take? What was the problem with the documents? 

If there is ever a similar situation, you can try to contact us and we will try to help you. I'm sad to see a player end up losing his money because it shouldn't have happened. 🙁

I 2 dage fortalte de mig, at jeg skulle vente på identifikation..Jeg fortalte dem, at de skulle udelukke mig selv..da jeg ikke kunne hæve og jeg mistede alle mine penge.

So it's not pleasant, but I would say that two days is still not so much for account verification. Casinos take care and it's an important process so sometimes it can take even longer. It's a shame you lost your money in the end, because I believe it didn't have to end this way. However, in many casinos the verification process takes longer than the time you mentioned, so if you go through the same situation, you will probably have to be careful to go through it successfully and then you can withdraw your money. 

I hope you won't run into such a situation again and you will only have better experiences.

Hello,

Sorry for the inconvenience that you have faced with our casino. When we checked the details, you uploaded your ID card on 24 December at 11 pm UTC, which is Saturday and Christmas Eve. Your document was processed on 26 December at 02:33 AM, if you consider it was Christmas, we processed your document very quickly. But, unfortunately, since you uploaded only one side of your document, it was declined. We are sorry that you've lost your money, but KYC processing time on our end was as fast as possible during the holiday time.

Best regards,

PuzzleCasino

Hvor er det en skam, at du vandt dette beløb og ikke blev betalt, casinoet er nyt, du skulle have ventet lidt længere, nye casinoer tager et stykke tid at tjekke og betale, næste gang, hvis du skal spille der igen, så tjek kontoen først før indbetaling, så du har ingen undskyldninger fra kasinoet.

Et kasino, der ser ud til at være en fidus. Jeg vandt USD 400, og jeg har ventet på udbetalingen i mere end 15 dage. Ingen giver mig en løsning i chatsupport. En skam på et kasino

15 dage til at modtage en udbetaling, godt de sender kampagner og jeg ikke indbetaler, hvilket forfærdeligt casino.

Is your account fully verified at this casino, if I may ask? Did you consider to file a complaint? Our team will surely look into your case. Let us know, whenever you decide to submit one, please.

Ja. Min konto er fuldt verificeret. Hvor kan jeg uploade en klage?

Hey, I can see you have successfully submitted the complaint, I am glad for you. Our team will surely do their best to solve this issue.

So it is your first withdrawal, right? Hopefully our complaint team will be able to get in touch with the casino, so they can find out what could cause this delay of your payment, actually. Please let us know, and keep us updated about any changes regarding your withdrawal.

Desværre vil ingen svare dig. Jeg kan ikke forklare, hvad der foregår i dette casino lige nu.

Jeg spillede hos Qassino og har stadig €2900 på min konto. Dette er ikke blevet udbetalt i 5 uger.

Indtil den 15. marts 2024 var supporten super hjælpsom, og der var ingen problemer. Derefter radiotavshed. Også alle klager blev altid behandlet før, men nu er der ingen, der svarer.

Der må være noget alvorligt galt med Casino Group i øjeblikket.

Jeg håber, at de får problemerne under kontrol, og at vi alle endelig får vores penge. Jeg kan godt forestille mig, at der i øjeblikket er absolut ingen, der modtager en udbetaling fra denne casinogruppe

Bør tilsynet ikke gribe ind i disse tilfælde?

Jeg har allerede indgivet en klage der. Men der er ikke sket noget indtil videre.