Retrobet Casino – generel debat

Hvis du vil diskutere noget i relation til Retrobet Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Bonussen uden indskud virker ikke. Reglerne siger, at du skal kontakte casino support, jeg skrev til dem og modtog et svar, der sagde "du er ikke berettiget til denne bonus". De nægtede at forklare årsagen.

Hi, the reason is that they don't give bonuses to players from a certain country. Alternatively, it could be something similar to what often happens and an administrative decision by the casino. Unfortunately, the casino doesn't have to offer bonuses to all players, so unless they tell you more, we probably won't be any wiser.

Er dette casino velrenommeret? Har nogen nogensinde modtaget en udbetaling?

Hello, I would say no. Have you seen the Casino Safety Index? It also has a fake license which doesn't say at all that you can contact anyone in case of problems. They only have one complaint and no user reviews, so we don't have much information about this casino from players. 

So definitely beware of depositing here.

Hej, jeg har et spørgsmål. Jeg havde en gevinst ved retro-væddemål, der blev sendt til min bankkonto. Men banken afviste den indgående betaling og sagde, at Tjekkiet ikke understøtter denne udenlandske side. Har du nogen idé om, hvordan man får pengene? Indskuddene gik normalt igennem.

Hej, jeg ville nok fortælle casinoet, at der er et sådant problem, og hvis det ikke ville være muligt at bruge et andet alternativ til udbetaling. Du ville sandsynligvis skulle indbetale et minimumsindskud for at bekræfte, men jeg ville bestemt prøve det.

Vil du spørge og fortælle mig, hvad de fortalte dig? 🙂

Ud fra hvad jeg fandt ud af i deres vilkår og betingelser, understøtter Tjekkiet ikke dette casino. Jeg skrev til dem, at betalingen blev afvist. Nu skal jeg vente på, at betalingen bliver returneret, og de vil give et kontoudtog med depositum. Jeg vil åbne en konto i Østrig og få den sendt dertil. Banken i Tjekkiet vil ikke acceptere det.

Eller et godt råd til, hvor jeg kan sende pengene hen? Jeg går ud fra, at kontoen skal stå i mit navn.

Kontoen skal selvfølgelig altid stå i dit navn, måske hvis du forstår krypto, ville jeg prøve det, hvis der er sådan en mulighed i casinoet. Det hele afhænger af de betalingsmetoder, som casinoet tilbyder til udbetaling og indbetaling.

I had a Win on Retrobet casino 20k and then I made a withdrawal after a few minutes was emailed with the casino saying I had a bonus and that is incorrect

Hi, does that mean you were playing with a bonus, or not? That’s quite an important detail.

Bonuses often come with a maximum cashout limit. This means that in some cases, a player can build up a fairly large balance but may only be allowed to withdraw a certain maximum amount from the bonus winnings.

Could you please describe this part of the situation in a little more detail?

I was not playing with a bonus

I First made a withdrawal max of 6k and it was processing for a bit more then 20 mins before cancelled

Alright, so if you check your bonus history as well, there’s nothing showing that you had an active bonus at the time, correct?

If the casino withheld your funds for a bonus-related reason while you say you didn’t have any active bonus, then it’s good that you’ve already opened a complaint. Our team can now take a closer look at the circumstances and what the casino is relying on.

Hopefully, the situation can be clarified and everything will turn out well in the end.

If I had a bonus I played it till a 0$ balance and made another deposit and that bonus before would be void

Alright, thanks for your posts. 🙂

Let's wait for our team for now as they will be investigating your situation.

Patience will be needed.

If you find out something new, let me please know.