Rivalry Casino – generel debat

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So I'm registered to rivalry under Ontario.

I had deposited $500 and was playing live casino games with the promotion of 20% cashback for losses in mind.

One week, I had noticed my account was suspended.

Upon, reaching to customer support, they said

"Please be informed that your account has been suspended due to a breach of our terms and conditions.

All winnings or cashback will be void and your account will be closed as per our terms and conditions.

No payments will be made to you due to this decision.​"

I asked what terms I breached, and they said they will not disclose it with

"Bob here.

Unfortunately, this decision is final and we cannot provide any more details about it. As advised, the funds won't be returned to you. Please do not create any other accounts with us, as those will be terminated"

They zero'd my account and then they gave me this email:

"Unfortunately your Rivalry account has been closed.

This is an automated message, the details of your account closure can be discussed directly with our support team.

We have updated your Rivalry account to allow you to request a withdrawal and retrieve your remaining balance* via one of the methods available in your cashier.

*The remaining balance in your account may be adjusted to the amount you are eligible to withdraw, depending on the nature of your account closure.

If you have any issues please contact support.​"

Over two thousand dollars erased and taken from me with no justification.

I'm not sure what I can do about this situation. I feel absolutely scammed by this awful scamming company.

I'm situated in Ontario and as per AGCO and iGaming terms, it explicitly states that Books are to return all deposited cash, and alludes to the fact that they can consficated bonus funds but not cash in which they did.

​​​​​​​I'm not sure what to do...Please help

 

Hello, and thank you for coming to us with this issue.

I believe that no online casino should behave like this, and surely they should explain the whole situation and say exactly what the breach of terms was.

So I would suggest you file a complaint here, and our team will try to contact the casino and find out the exact reason for all this.

Are you still in touch with the casino, or have they seized any kind of communication with you?

And what about your account? Is it blocked now?

Hej,

Jeg har ventet på min udbetaling i omkring fire dage, og supporten siger bare, at jeg skal være tålmodig. Jeg er bange for, at de bare tvinger mig. Jeg har aldrig haft problemer med mindre hævninger, men nu hvor det er et større beløb, bliver beløbet ikke trukket fra. Det er meget, meget mærkeligt for mig.

Have they asked you for some documents to pass the verification, perhaps?

Or have they explained the reason for the delay?

Nej, jeg er allerede verificeret, og de har ikke givet mig en grund.

Okay, I understand.

Have you contacted the casino by email as well or just live support?

Ja, jeg har også kontaktet dem via e-mail, men stadig intet svar eller hjælp. De sagde bare, at teamet arbejder på det...

And the thing is that crypto should be faster, right? 🤷‍♀️

Did they mention something like they are perhaps overloaded by withdrawals?

This time of the year casinos have fewer employees, as everyone is on holiday, actually, so this comes to my mind. They should say the reason clearly so everyone knows what is going on, for sure.

Nej, de gav ikke en specifik grund. Jeg havde ingen problemer med mine udbetalinger på €60. Nu bliver jeg pludselig bedt om dokumenter vedrørende indbetalingen, og om jeg har et job med en lønudbetaling fra den. Er det overhovedet lovligt at spørge om sådan noget? Jeg vil bare hæve de penge, jeg har indbetalt, og overskuddet fra dem... Det kan da ikke være så svært, vel?

Well, they need to do this due to the AML policy, but usually with crypto it is not that often they do that, actually.

Whenever they see something unusual, they start to check, even though everything is okay from your side, you know. 🤷‍♀️

Okay, det er færdigt nu, men processen tog meget lang tid, hvilket jeg ikke kan lide.

So, did you also get your money?

They went bankrupt.

Hello there.

How did you find out, please? I would greatly appreciate any concrete source of official information in that regard. 👍 Something I could provide to colleagues from our Data Team.

Thanks.

https://next.io/news/investment/rivalry-shuts-down-looks-to-sell-up/

Maybe bankrupt is more my statement, bu thtye have been loosing money for a long time, and suddently all operation stopped working.

Hey, thank you. The casino hasn't closed, but the ownership and services might be at risk. Good to know, truly.

"Rivalry’s operations have now ceased. Player access is no longer available through this site."

I saw that too. I sent it to our data team, and they’ll include it in our review.

Thanks.🙂