Rollbit lukkede min konto

God dag

Jeg har et problem med Rollbit-huset, den 17. juli valgte de vilkårligt at lukke min spilkonto med en saldo på cirka 10.000 dollars, det gjorde de efter at have bedt om en masse information fra mig, som jeg gav dem på en korrekt og rettidig måde. Blandt de oplysninger, de bad om, bad de mig om KYC-verifikation, som blev udført tilfredsstillende, de spurgte mig også om oprindelsen af de midler, som jeg indsatte på kontoen, som er cirka 14.000 dollars. Deres svar er, at min konto var permanent blokeret, og at jeg mistede mine penge. Jeg har brug for hjælp, disse midler er min livsopsparing, og jeg får ikke noget svar fra dem.

tak skal du have

Hey. So, do I understand correctly that the casino gave you no reason why they closed your account ? I find this situation strange since you describe that the KYC went fine. Have you ever made a withdrawal at this casino ? 

Regarding your situation, I would advise you to file a complaint as the casino has not given you any reasonable explanation why they closed your account and took your winnings. However, I have seen that the casino has cooperated to resolve complaints in the past, so I hope that this will be the case here as well. As far as filing a complaint is concerned, all you have to do is click on the following link and you can open it here: https://es.casino.guru/quejas 

I have also attached a link to a guide for you that might contain useful information about complaints: https://es.casino.guru/instrucciones-resolucion-quejas

If there is anything unclear, you can write to us on the forum and we will try to help you. 

Hopefully your case will be solved and you will get your life savings back. 

If possible, please update us on your situation. I wish you good luck. ☘

Hej god morgen,

kasinoet svarer mig:

Din konto er permanent forbudt på grund af KYC-omgåelse og sportsbook-misbrug.

Med venlig hilsen

Rollbit-teamet

pacho

Rollbit.

men på intet tidspunkt nægtede han at lave KYC, det gik endda ok, og så bad de mig om et videoopkald, hvor jeg skulle dele skærmen på min spilkonto og oprindelsen af midlerne, hvilket jeg gjorde korrekt. men alligevel deaktiverede de min konto, og de hævede ikke mine penge

Hmm, that seems strange to me, since you say that you passed KYC without any problems, where you had to take a video call. Did you try asking the casino what exactly is a KYC circumvention or what exactly did you violate? 

I saw that you filed a complaint, which is the right thing to do in this case. Kristina will be expecting an update so we can move forward and try to help you. 

I hope this is just a misunderstanding, and that everything will be resolved fairly. 

Rollbit is very unfair to players. KYC passed it and also closed my account and deducted the credit of my account. It is very bad in nature and very dishonest. This kind of company is simply a robber.

Sorry that you found yourself in this situation, and that we won't be able to help you sort it out. We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please try those out, to see if there could be something done.