sejr annulleret af iwild casino

kære guru iwild casino er et casino kontrolleret af dig, og det er derfor, jeg indbetalte der med den 4. indbetaling, jeg fik 80 procent bomus implementere betingelserne var 35 x jeg opfyldte dem og tjente 600 euro, kasinoet annullerede mine gevinster og og kun saldo på 84 euro efterlade præcis hele mit depositum

de sendte mig et brev og sagde, at ingen indskudsbonus kun 5 gange bonusminen ikke var en bonus uden indskud, men en indbetalingsbonus, hvor betingelserne er 35x mbet casinoet er et fupnummer, hold hænderne væk fra dem

You took a deposit bonus, but the casino said it was a NO DEPOSIT bonus? Sounds really weird because it's nearly impossible any casino makes such mistake, to me it sounds like they simply didn't want to pay you the winnings for the bonus you took and had to change it to another type of bonus to change completely the rules and void winnings, even that is incredibly strange, when a shady casino wants to void winnings from a bonus they come with many excuses but this one is new to me, if I give them the benefit of doubt I could say it was a malfunction on their behalf and they are seeing one bonus when it's actually another. File a complaint against them here in guru https://casino.guru/complaints

tak for info jeg tog en indbetalingsbonus omsætningskravene var 35x omsætning jeg gjorde det med et indskud på 20 euro og plus bonus 16.50 var det 36.50 med det beløb jeg vandt 600 dette beløb blev låst op til udbetaling efter de 496 udbetalinger blev trukket fra mig, kun 84 var tilbage til mig. Det er det beløb, jeg indbetalte i 4 indbetalinger. De gav mig ikke depositumsbetingelser, men ingen grænsebetingelser. Det er rigtigt, du får max 5 gange bonussen, men for mig var det en indbetalingsbonus.

I want to think this was a malfunction on their behalf, you took one bonus and for some glitch/bug they saw a no deposit bonus, ask support and if they fail to explain and pay you the winnings then file a complaint

Hey there.

It's good you submitted the complaint. The way I see it, the casino considered your deposit being bonus money - that's the main issue, isn't it?

Gladly you mention that in the complaint too. It surely needs to be clarified with the casino, I'd say.