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Hvis du vil diskutere noget i relation til SlotaCasino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Den eneste måde at slippe af med mine penge hurtigere end på dette casino er at sætte ild til dem eller smide dem ud af vinduet.
Det kan ikke blive værre.
Jeg taber med halsbrækkende fart hver gang.
En forfærdelig oplevelse.
Jeg råder alle: hold dig væk.
Hey. So it looks like you didn't have much luck at this casino, right?
Unfortunately, it is not always as we wish, and we have to move on. Hopefully it'll be better next time, at some other place, perhaps.
Hello, based on the players' reviews, I'd say players are being paid. Any specific problems? Feel free to describe in more detail. Maybe we can look into that.
Dear Claudio Vieira,
We regret to inform you that your account has not successfully passed the verification process on Slota Casino.
According to the Slota Casino General Terms and Conditions, customers must use all the services provided by the Company in accordance with the Terms and Conditions as follows:
Section 1.6: Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions
Based on the rule clause of General Terms & Conditions:
Section 2.4: You must provide us with valid personal data during registration, which includes your name, surname and date of birth, as well as contact details, address, phone number and email.
Section 2.5: To prevent fraud and to add an additional layer of security to your transactions, our Casino performs identity verification and payment authentication:
- an account owner must complete the account verification after placing a withdrawal request or by demand from the Risk Department before withdrawing funds.
It has come to our attention that you provided incorrect details during the registration process, including address, and you are unable to provide the address listed in your registration.
Due to these discrepancies, your account has failed the verification process and has been permanently closed in accordance with our Terms and Conditions.
Based on the provided information above, the winning amount has been confiscated.
Please be informed that our Risk Department operated in accordance with our established rules.
Thank you for understanding.
If you have any questions, we will be happy to assist you by Live Chat or email kyc@slota.casino
Kind regards,
Slota Casino Risk Department
It seems the risk team evaluated the details you put into the filler while registering and found them not in order with the details provided in the KYC process; do you see it the same way? In such situations casinos act this way. The account is closed and winnings voided. Just as stated in the rules: Without passing the KYC, no money can be processed, Im afraid.
Though it may feel unfair, it's a common rule and common requirement.
I understand what you are saying and want to stress that if you can prove the casino is lying just as you say, I strongly recommend reopening the complaint.
Just as you can see, the results are fact- or proof-based, so saying the casino is lying on the forum is understandable but, frankly, cannot change the outcome. Therefore, the existence of the other complaints you found plays no role in your specific case.
Does it make sense, please?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
En platform for alle vores bestræbelser på at føre visionen om en mere sikker og transparent online gambling-branche ud i livet.
Et ambitiøst projekt, der har til formål at hylde de bedste og mest ansvarlige virksomheder inden for iGaming og give dem den anerkendelse, de fortjener.
Casino.guru er en uafhængig kilde, der leverer information om online casinoer og online casinospil uden at være kontrolleret af spiloperatører eller andre institutioner. Vores anmeldelser og vejledninger er ærligt og redeligt udarbejdet efter medlemmerne af vores uafhængige ekspertteams bedste evne og vurdering, men de er udelukkende tiltænkt oplysende formål og må hverken antages eller anvendes som juridisk vejledning. Du skal altid selv sikre dig, at du overholder alle lovmæssige krav, inden du spiller på et casino.
Kig i din indbakke, og klik på det link, vi har sendt til:
youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Kig i din indbakke, og klik på det link, vi har sendt til: youremail@gmail.com
Linket udløber om 72 timer.
Tjek mapperne "Spam" og "Promoveringer", eller klik på knappen nedenfor.
Vi har sendt en ny bekræftelsesmail.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.